Payment information at the reservation stage:
All payments are due on the due date indicated in the reservation process.
The deposit is due at the time of booking with a minimum amount. The full payment is due 52 days before rental.
For bookings made less than 52 days prior to departure or paid by bank transfer, full payment must be received at the time of booking.
The payment must be made before pick-up in all rentals.
Every and each alteration to a booking after it is confirmed will incur a NZ$ 100 fee and will be charged to your credit card.
No refunds can be given for rentals ended early, late collections, no shows or cancellations made after the rental start date, even if cancellation protection (see explanation below) is taken out. We strongly advise you take out your own travel insurance to cover against this eventuality.
All cancellations must be made in writing, by fax or email. The date of cancellation is taken as the date that the cancellation request is received (working days only). Cancellation of a booking incurs the loss of all monies paid unless Cancellation Protection is purchased at the time of reservation.
Cancellation Protection (CP)
Cancellation Protection can be purchased in order to reduce the loss associated in the unfortunate event that you must cancel a booking. This is a given percentage of the total cost and can be purchased on the last page in the booking process. When you purchase Cancellation Protection you are only liable to forfeit a given percentage of a given amount, both determined by the supplier terms and conditions (see below section for details).
The cancellation fees are:
If cancelled up to 101 days prior to pick-up No Fee
If cancelled from 100 to 32 days prior to pick-up 10% of Rental
If cancelled 31 to 17 days prior to pick-up 20% of Nett Rental
If cancelled less then 10 days before the pick up or No-Show 100% of Rental
If vehicle is returned early there is no refund available for the unused days.
For all rentals with a collection date between 01 June 2017 and 08 July 2017 the following special conditions apply:
10% non-refundable deposit is required to confirm bookings
Full payment is required 90 days prior to pick up
Cancellation fees are:
If cancelled up to 101 days prior to pick-up 10% of Rental
If cancelled from 90 to 1 day prior to pick-up 100% of Rental
All cancellations requests MUST be advised in writing to EUBookings Ltd (address below) and it is the date of receipt of the request which determines the number of days before a booking pick up date.
Note: Cancellation of a booking incurs the loss of all monies paid unless Cancellation Protection (as outlined above) is purchased at the time of reservation.
Payment options for EUBookings Ltd at reservation stage:
EUBookings Ltd accepts Visa and MasterCard.
Please Note: A 1.90% credit card fee will be applied to your booking whenprocessing your payment. In addition, please note that if any refunds are made to your credit card, a 1.90% credit card fee will also apply.
To avoid credit card fees, you may also pay by bank transfer. You are liable for all bank transfer fees and are required to advise EUBookings in advance of any payment sent via bank transfer. EUBookings cannot guarantee nor secure availability without a copy of the bank transfer statement sent by fax or e-mail.
A booking can only be confirmed upon full payment receipt in our bank account.
Please note you will still need to place your credit card details on the form in order for it to submit; there will be no charges made to your card. You should also note in the comment field that you wish to pay via Bank Transfer. We will supply the required Bank Details that you will need.
IMPORTANT – Bookings must be made at least 7 DAYS in advance if you wish to pay via Bank Transfer.
For the security deposit payable by Credit Card on collection of the vehicle, the credit card must be held in the name of a person who will take part to the rental and have sufficient funds to cover the required deposit amount. The supplier will not accept the credit card of a third party who is not present at the time of the rental.
Summary of the General Terms and Conditions of the Hire Company:
Rental days are calculated on a calendar day basis. When calculating the number of days the Vehicle is rented, the day of pick-up is counted as day one of the rental, regardless of pick-up time. The day of the Vehicles return is counted as the final day of the rental regardless of drop-off time.
Minimum rental period is 5 days. Minimum rental period is 10 days for hires where travel dates include 20 December to 10 January. Minimum rental period is 10 days when a vehicle is being collected from the North Island and is being returned to the South Island if the rental commences between the months of October through to March (both inclusive). Minimum rental periods are subject to change, and any change will be notified to you prior to booking confirmation.
Late pick-up or early return of the Vehicle does not entitle the Customer to any refund of the unused portion of the rental.
Delivery and return of the vehicle
The Customer acknowledges having received the Vehicle in a clean condition, with a full fuel tank and full bottles of gas (if applicable).
The Customer will return the Vehicle in a clean condition with a full fuel tank and full bottles of gas (if applicable and subject to any pre-purchase fuel and/or pre-purchase gas option being taken), on the return date, time and location set out in the Rental Agreement. Failure to adhere to these requirements will result in additional charges. Should the Customer have the pre-purchase fuel and/or the pre-purchase gas option there is no refund for unused fuel and/or gas.
Supplier reserves the right to charge the Customer a NZ$250 cleaning fee if the Vehicle is not returned in clean condition. This includes smoking related cleaning, as smoking is not permitted in the vehicle.
The toilet and wastewater tank (if applicable) must be emptied prior to the return of the Vehicle, or an additional NZ$125 soiling fee will be charged.
Branch hours of operation
All Vehicles must be collected from, and returned to rental center. Branches are open 7 days per week, 8:00am to 4:30pm.
Customers must allow adequate time to complete the required paperwork when
collecting or returning the Vehicle. Branches are closed Christmas Day (25 December).
Change of drop-off destination
If the Customer wishes to change the drop off destination, they must first obtain authorisation from Supplier. Subject to the change being approved, an additional charge of up to NZ$750 may apply, which will be notified to you at time of approval and is required to be paid immediately via credit card. The fee may apply in all cases irrespective of the reason for location change.
If the Customer wishes to drop-off the Vehicle after business hours, they must first get approval from Supplier. Failure to obtain authorisation for a drop off outside business hours will result in an additional daily fee of NZ$150 in addition to the daily rate being charged.
If the late drop-off is approved, a fee of NZ$150 is applicable and the Customer will be required to pay an extra days Liability Reduction Option charge (if applicable) as they will be held responsible for the Vehicle up until the time that it is checked in by a staff member the following day.
If the Customer wishes to extend the rental whilst on hire, they must first obtain authorisation from Supplier. This is subject to availability. The extra cost of an extended rental must be paid by credit card on confirmation of the rental extension.
Failure to obtain an authorisation for a rental extension will result in a late fee of NZ$150 per day in addition to the daily rental rate (plus Liability Reduction Option charges) for each day until the Vehicle is returned. The daily rental rate charged will be the rate applicable on the day of extension (which may differ from the original rate booked) per Vehicle for the extended rental period.
One-Way rentals are available between all branch locations.
Extra driver fee
An extra driver fee applies for each additional drivers licence added to the rental agreement except where The Bundle or the Inclusive Pack has been purchased.
A current and full (non-probationary) motor vehicle drivers licence is required and must be produced upon vehicle collection. Should a foreign licence be in a language other than English, it must be accompanied by an accredited English translation. The translation must be provided by a NZ Transport Agency, authorised translation service or a diplomatic representative at a high commission, embassy or consulate, or the authority that issued your overseas licence (an International Driving Permit may be acceptable as a translation if an English).
Use of the vehicle
The Customer agrees that, during the Rental Period, the Customer will not allow the Vehicle to be:
(a) driven otherwise than in a prudent and cautious manner. A single Vehicle rollover is considered a breach of this condition. A single Vehicle rollover may include, but is not limited to, a Vehicle that has rolled, tipped or fallen over and this has caused damage to the side and/or roof area of the Vehicle in circumstances within the control of the Customer. Customers who have purchased The Bundle (in conjunction with the Liability Reduction Option) or Inclusive Pack will have the cost of damage resulting from an accidental single Vehicle rollover covered, provided that the Customer has not otherwise breached this Agreement in relation to the rollover;
(b) driven by a person under the influence of alcohol or drugs or with a blood alcohol level in excess of that permitted by law;
(c) left with the ignition key in the Vehicle while it is unoccupied;
(d) submerged in water, brought into contact with salt water, used in a creek or river crossing, driven on a beach or through flooded areas;
(e) used for any illegal purpose or in any race, rally or contest;
(f) used to tow any vehicle or trailer;
(g) used to carry passengers or property for hire or reward;
(h) used to carry more persons than is permitted by any relevant authority or detailed in the Vehicle manual or on the Vehicle or specified in this Agreement;
(i) used to carry volatile liquids, gases, explosives or other corrosive or inflammable material; and
(j) used for the purpose of transporting and haulage of goods other than what might be reasonably expected of a leisure rental.
Road restrictions apply as follows:
(a) Vehicles can only be driven on sealed/bitumen or well-maintained roads; and
(b) Vehicles are not permitted on Skippers Road (Queenstown), the Crown Range Road (Queenstown),
Ball Hut Road (Mt. Cook), Ninety Mile Beach (Northland), North of Colville Township (Coromandel
Peninsula) and all ski field access roads (from 01 June to 31 October).The Customer is responsible for all
damage if travelling on these roads.
We value your well being, and for safety purposes, Supplier reserves the right, at its sole discretion, to restrict Vehicle movements in certain areas due to:
(a) adverse road or weather conditions;
(b) the distance to nominated destinations in relation to the length of the hire period; and
(c) any concerns Supplier, its employees or agents may have regarding driver experience or ability.
Supplier will advise you on pick-up of any travel restrictions known at that time. We strongly recommend that you check for current road restrictions and closures during your rental by visiting the New Zealand Transport Authoritys website at www.nzta.govt.nz
Drivers must be 21 years of age or over.
The Customer shall not make any alterations or additions to the Vehicle without the prior written consent from Supplier.
The Customer will not allow any animals to be carried in the Vehicle, excluding registered guide dogs. Supplier reserves the right to charge the Customer a NZ$250 cleaning fee for any animal related cleaning.
The Customer shall take all reasonable steps to properly maintain the Vehicle, including daily checks of the oil, water and batteries, and will contact Supplier immediately should vehicle warning lights indicate any potential malfunction.
Maintenance and repairs
Supplier will reimburse the Customer for expenditure up to NZ$200 reasonably incurred in rectifying any mechanical failure of the Vehicle. For repairs costing over NZ$200, Supplier will need to be informed and confirm the repair in advance. Repairs will be approved and reimbursement for expenditure will be made (where applicable) provided the Customer was not responsible for the damage. In all cases, receipts must be submitted for any repair or the claim will not be paid.
Unless the Customer has taken the Liability Reduction Option, the Customer will pay for the cost of repairing or replacing tyres damaged during the Rental Period except if the tyre is defective, and inspected and confirmed by Suppliers authorised service centre.
Supplier provides 24 hour on-road assistance support. Any problems associated with the Vehicle including equipment failure, must be reported to Supplier within 24 hours in order to give Supplier the opportunity to rectify the problem during the rental. Failure to do so may compromise any claims for compensation. Supplier reserves the right not to accept liability for any claims submitted after this period.
The on-road assistance will cover, free of charge, any technical malfunction of the Vehicle arising from a manufacturing or material fault that directly renders the part concerned unfit for operation during the Rental Period and for which a claim is not excluded. Claims will be excluded, and the Customer will be charged for any on-road assistance, where the malfunction was caused by the Customers actions or omissions, or where the fault is not covered by the Vehicle manufacturers guarantee. This will include any on-road assistance for the following:
(a) The Vehicle running out of fuel
(b) The keys being locked inside the Vehicle or lost
(c) Flat batteries caused by incorrect usage of the batteries and or incorrect usage of any equipment that requires the batteries to operate
(d) A breakdown caused by damage caused in an accident
(e) A breakdown caused by wilful neglect
All on-road assistance required or managed due to circumstances covered in (a)-(e), or otherwise as a result of the Customers actions or omissions, will incur a minimum charge of NZ$180 plus any additional charges provided by third party assistance.
Vehicles cannot be requested by make or model, only by vehicle category.
Supplier will endeavour to supply the vehicle category selected, however should the Vehicle booked be unavailable through unforeseen circumstances, Supplier reserves the right to substitute an alternative Vehicle without prior notification. The alternative vehicle shall be as close a substitute for the booked Vehicle as possible. Should the Customer decide to voluntarily downgrade their vehicle category from that booked, they will not be entitled to a refund.
Title to vehicle The Customer acknowledges that Supplier retains title to the Vehicle at all times. The Customer shall not agree, attempt, offer or purport to sell, assign, sub-let, lend, pledge, mortgage, let on hire or otherwise part with or attempt to part with the personal possession of or otherwise deal with the Vehicle.
For your protection
New Zealand legislation provides limited coverage for personal injury. Supplier does not accept any liability for personal injuries sustained during the rental, nor for any loss or damage to any personal belongings or property of the Customer (or any person or entity related to the Customer). Supplier strongly recommends the Customer takes out personal travel insurance to cover any injury or loss.
Vehicle damage – Liability and Liability Reduction Option
The Customer understands that:
(a) the Vehicle is insured for third party vehicle and property damage;
(b) the Customer will have to pay for the first NZ$5,000 for the HiTop and Voyager or NZ$7,500 for all other campervans of the cost of any Damage incurred whilst the Vehicle is in the Customers possession (or the total cost of Damage, if below clause applies);
(c) the Customers liability for Damage may be reduced by taking out the Liability Reduction Option.
The Customer will be responsible for the total cost of any Damage, and the Liability Reduction Option (if taken) will be void, if:
(a) the Customer breaches any of the terms of this Agreement, and that breach is the cause of or contributes to the relevant Damage; or
(b) the Damage is covered by any of the exclusions set out below
If the Liability Reduction Option is not taken, the Customer must pay the Liability Deposit to cover the first NZ$5,000 for the HiTop and Voyager or NZ$7,500 for all other campervans of the cost of any Damage.
The customer must provide a valid credit card to pay the Liability Deposit and the amount will be debited to the customer’s credit card on the day of vehicle collection. The credit card holder must be present and able to sign for the Liability Deposit upon vehicle collection. The credit card holder is jointly and severally liable for any damage to the rental vehicle. Any type of pre-paid travel card is not acceptable as a means to provide a Liability Deposit.
The Liability Deposit is subject to a 2% credit card administration fee in addition to the Liability Deposit amount when the credit card used is either a Visa or MasterCard, or 4.6% when the credit card used is American Express. The credit card administration fees are subject to change.
The Liability Deposit is fully refundable, including the credit card surcharge, if the card used to provide the Liability Deposit is a Visa or MasterCard credit card, provided the Vehicle is returned undamaged. Britz recommend that customers use a Visa or MasterCard credit card for the Liability Deposit, as the credit card administration fee that applies when using American Express is not refundable.
If the Customer does not take out the Liability Reduction Option then, where the Customer is at fault, the Customer is responsible for the cost of the Damage (up to NZ$5,000 for the HiTop and Voyager and NZ$7,500 for all other campervans) at the time the accident report is completed, not at the completion of the Rental Period. An amount equal to the cost of the Damage will be deducted from the Liability Deposit (which would otherwise be refundable). Upon written request, Supplier will provide the Customer with an itemised bill of any amounts deducted from the Liability Deposit.
If the Customer does not take out the Liability Reduction Option then, if it is not clear at the time the
accident report is completed whether the Customer was at fault, no amounts will be deducted from the Liability Deposit at that time but the Liability Deposit will:
(a) be held by Supplier and only refunded to the Customer upon a determination by the relevant insurance company that the Customer was not at fault in relation to the Damage;
(b) be deducted by Supplier in the amount equal to the cost of the Damage caused by the Customer upon a determination by Suppliers insurance company that the Customer was at fault in relation to the Damage.
The Customers liability for the first NZ$5,000 for the HiTop and Voyager or NZ$7,500 for all other campervans of the cost of any Damage applies in respect of each claim, not each rental.
Damage includes any and all damage to third party property, and any and all damage to the rented Vehicle including windscreens, tyres, towing and recovery costs, theft, fire, break in or vandalism. The costs of any damage will include the cost of repairing the damage, and the cost of the daily rental rate for the period the vehicle is being repaired. In addition to the costs associated with the damage, a processing fee of NZ$60 and associated damage assessment fees will be applicable per claim.
If the Customer has a complaint in relation to any monies deducted by Supplier from the Liability Deposit under clause 21, the Customer is invited to contact Supplier or by sending an email
Supplier takes customer complaints seriously and is committed to dealing with all complaints in a fair, objective, unbiased and timely manner.
SUPPLIER STRONGLY RECOMMENDS THAT OUR CUSTOMERS TAKE THE BUNDLE (IN CONJUNCTION WITH THE LIABILITY REDUCTION OPTION) OR THE INCLUSIVE PACK FOR TRAVEL WITH COMPLETE PEACE OF MIND.
The Customer acknowledges that the Liability Reduction Option will not apply, and that they are responsible for all costs arising out of, or incurred in connection with:
(a) any Damage caused by wilful misconduct (e.g. sitting or standing on the bonnet or roof of the Vehicle), or driving under the influence of alcohol or drugs, or negligence;
(b) any loss or damage to any personal belongings or property of the Customer (or any person or entity
related to the Customer);
(c) any Damage where the Customer is charged by local authorities for being careless, showing gross
negligence or wilfulness in failing to abide by the local road rules;
(d) retrieving or recovering a Vehicle which may include, but is not limited to, a Vehicle that has become
bogged, submerged, caught, trapped, stuck or restricted in any way and/or has been abandoned, in each case in circumstances within the control of the Customer;
(e) replacing keys which have been lost or stolen, or retrieving keys which have been locked in the Vehicle;
(f) any overhead or underbody damage to the Vehicle however caused, except where the Liability Reduction Option is taken;
(g) any single Vehicle rollover except where The Bundle (in conjunction with the Liability Reduction Option) or the Inclusive Pack has been purchased;
(h) Damage caused to the Vehicle because total load (kg) has exceeded recommended load as stated in vehicle manual;
(i) Damage caused by drivers not identified on the rental agreement and/or drivers that have a licence that has been cancelled or suspended and/or drivers who have a licence that is classified as a learner or probationary licence;
(j) any Damage caused to the Vehicle due to the use of snow chains; and
(k) any Damage associated with the incorrect use of fuel (fuel being diesel or petrol), which includes BioDiesel which should not be used, or water or other contamination of fuel.
Credit Card Authority
The Customer agrees that in the event of a dispute arising as to whether a fee has been appropriately charged to the Credit Card, the Customer will not seek to have the charge on the Credit Card reversed, but will rather contact Supplier directly to discuss whether the charge has been applied in error.
If the Customer has a complaint in relation to any monies charged by Supplier to the Credit Card under clause 23, the Customer is invited to contact Supplier. Supplier takes customer complaints seriously and is committed to dealing with all complaints in a fair, objective, unbiased and timely manner.
Procedures in case of accident
If the Customer is involved in a motor vehicle accident whilst on hire, the following procedures should be followed:
(a) At the Accident Scene the Customer must: 1. Obtain the names and addresses of third parties and any witnesses. 2.Report the accident to police, regardless of estimated damage costs. 3.Not accept blame or insist the other party is at fault. 4. If possible, photograph damage to all vehicle(s) and registration number(s). 5. Phone Supplier with the accidents details within 24 hours.
(b) At the Branch 1. The Customer must produce their drivers licence and hand over the police report (if applicable) and any supporting photographs. 2. The Customer is required to pay the cost of any Damage to the Vehicle (if applicable, in accordance with clause 21) and any other amount due by them in respect of any damage arising from an accident, loss or damage. This amount is payable at the time of reporting the event and not at completion of the Rental Period. 3. The Customer will pay Supplier the daily rental rate for the period the vehicle is off fleet for accident repairs. 4. The Customer Service Representative will ensure the Motor Vehicle Accident Report is completed clearly and accurately, and signed by the Customer.
(c) Exchange Vehicle 1. The availability of an exchange vehicle is not guaranteed; provision is subject to availability, Customer location, accident liability and remaining hire duration. Additional charges may be incurred (see below). 2. If an exchange vehicle is required as a result of an accident, the Customer is responsible for making their own way to the nearest branch or pickup location at their own cost. 3.Supplier may offer the Customer the option of paying an Exchange Vehicle Relocation Fee to send a driver to deliver the exchange vehicle to the Customers location. 4. The Customer will pay for any costs relating to delivery of an exchange Vehicle as a result of any single Vehicle accident. This charge applies irrespective of any Liability Reduction Option taken. 5. A new Liability Deposit (if applicable) will be required for the exchange Vehicle.
(d) Time Frame for Settlement of Customer Liability Claims 1. Supplier shall use best endeavours to ensure that any money due back to the Customer is forwarded as quickly as possible, however third party claims can take months or even years to resolve. Supplier cannot force the destiny of these claims, and the customer acknowledges that handling of these claims is up to Suppliers Insurer and the third party, whether they be insured or not. 2.Supplier agrees to refund any Liability Deposit within 60 days of receiving final resolution and payment relating to third party claims. 3. For information regarding outstanding claims or Liability Deposit refunds please contact the Claims Department during office hours. 4. The Customer agrees to provide all reasonable assistance to Supplier in handling any claim including providing all relevant information and attending Court to give evidence.
Important Note: Under no circumstances should the Customer attempt to start or drive a vehicle that has been involved in an accident, damaged by rollover, water submersion or any other means without permission from Supplier.
Limitation of liability and indemnity
If the Customer acquires, or holds itself out as acquiring, the Vehicle rental in trade, the provisions of the Consumer Guarantees Act 1993 will not apply. Otherwise, nothing in this Agreement affects the Customers rights under the Consumer Guarantees Act 1993 and the Customer shall have the benefit of the guarantees under that legislation (the Consumer Guarantees).
Except as expressly set out in this Agreement, or the Consumer Guarantees, Supplier makes no warranties or other representations with respect to the Vehicle or services provided, and any implied warranties or representations are excluded.
Except as expressly set out in this Agreement, or the Consumer Guarantees, Supplier, its employees or agents will have no liability to the Customer for any loss or damage of any kind whatsoever, except where such loss or damage is due to the negligence or wilful act or omission of Supplier or its employees or agents.
Subject to clause 25.5, the Customer hereby fully and effectively indemnifies and agrees to keep indemnified Supplier, its employees, agents and contractors (each an Indemnified Party) against every liability, loss, damage, cost or expense (hereafter Liabilities) (including all Liabilities arising as a result of damage to a third partys property or injury to or death of any person, and all legal costs in relation to any Liabilities) sustained, suffered or incurred by any such Indemnified Party arising out of or in connection with any breach of this Agreement by the Customer or any negligence, fraud, dishonesty, or misrepresentation of the Customer.
To the extent permitted by law, neither party will have any liability under this Agreement for any indirect or consequential losses, including loss of profits, business, income or savings.
Freedom camping and toll and traffic offences
The Customer is liable for an offence committed during the Rental Period involving the use of the Vehicle where the offence was:
(a) a speeding offence, an offence in respect of failure to comply with the directions given by a traffic signal, or a toll offence where such offences were detected by approved vehicle surveillance equipment; (b) an offence for parking in any portion of a road in breach of any bylaw of a road controlling authority or Part 6 of the Land Transport (Road User) Rule 2004; or
(c) an offence under section 20(1) of the Freedom Camping Act 2001 involving the use of the vehicle.
The Customer agrees to pay any infringement fee and costs that may become payable because of an infringement notice served on Supplier for any of the offences set out in clause 26.1(a)-(c), including an administration fee of up to NZ$60 for associated administration costs. This administration fee will be applicable per offence.
Subject to Suppliers complying with clause 26.4 and 26.5, the Customer authorises Supplier to debit the Credit Card for any infringement fees and costs, including any administration fee under clause 26.2.
If Supplier receives:
(a) an infringement notice, Supplier will send the Customer a copy of the infringement notice and this agreement, together with a notification that if Supplier receives a reminder notice in respect of the infringement notice, Supplier will debit the Credit Card for the amount of the infringement fee (plus an administration fee of up to NZ$60);
(b) a reminder notice only, Supplier will send the Customer a copy of the reminder notice and this agreement, together with a notification that Supplier will debit the Credit Card for the amount of the infringement fee (plus an administration fee of up to NZ$60).
All notifications under clause 26.4 will be sent to the address provided by the Customer within 5 working days of receipt of the infringement or reminder notice (whichever is applicable).
The Customer has the right to:
(a) challenge, complain about, query or object to the alleged offence to which the infringement notice or reminder notice relates, to the issuing enforcement authority.
(b) seek a court hearing within 56 days from the date of issue of the infringement notice or 28 days from the date of issue of the reminder notice.
Total charges as set out in the Rental Agreement are not final. The Customer will pay any shortfall in charges to Supplier and the Customer will receive a refund for any overcharges made by Supplier. Wherever possible, any amendment to charges will be notified to the customer at conclusion of rental, and the Customer agrees to payment of any such charges at that time.
Road User Charge Recovery Fee
A road user charge recovery fee will be calculated and collected on return of a campervan hire based on the kilometres travelled during the hire and the actual vehicle category. The costs can be obtained from the Customer Service Representative upon vehicle collection and/or are available online. Supplier reserves the right to amend the Road User Charge Recovery Fee in response to changes in Government Road User Charges.
Payment of charges – joint and several liability
All charges and expenses payable by the Customer under this Agreement are due on demand by Supplier including any collection costs and reasonable legal fees incurred by Supplier. When the Customer comprises more than one person, each person is liable jointly and severally for all obligations of the Customer pursuant to this Agreement.
Credit and debit card payment
Where a credit or debit card is presented as payment, the credit or debit card holder will be jointly and severally liable as a Customer.
The following credit or debit cards will be accepted: Visa, MasterCard, and American Express. A nonrefundable 2% administration fee will apply to all Visa and MasterCard transactions. A non-refundable 4.6% administration fee will apply to American Express cards. Credit card administration fees also apply to debited Liability Deposits. Only the Customers credit card is acceptable to use for the purpose of the Liability Deposit.
Supplier may process credit or debit card charges pertaining to the rental after the Rental Period.
The Customer acknowledges that all transactions under this Agreement are conducted in New Zealand dollars. Due to exchange rate fluctuations and bank fees there could be some variance between the amount initially debited against the Customers credit or debit card and the amount refunded. Supplier accepts no liability for any such variation or any interest incurred on such amounts.
Personal and company cheques
Conditional upon payment
The Customer agrees that provision of any Vehicle is conditional upon Supplier being paid by the travel agent or travel wholesaler. Supplier reserves the right to collect payment from the Customer in the event of a failure by the travel agent or travel wholesaler to pay for the Vehicle.
Terminating the agreement and repossessing the vehicle
The Customer acknowledges that Supplier may refuse any rental, terminate this Agreement and/or repossess the Vehicle (and for that purpose enter upon any premises and remove the Vehicle) at any time, without notification to the Customer, and that the Customer will pay the reasonable costs of repossessing the Vehicle, including towing charges if:
(a) the Customer is in breach of any material term of this Agreement, particularly clauses 15 and 36;
(b) the Customer has obtained the Vehicle through fraud or misrepresentation;
(c) the Vehicle appears to be abandoned;
(d) the Vehicle is not returned on the agreed return date or Supplier reasonably believe that the Vehicle will not be returned on the agreed return date; or
(e) Britz considers, on reasonable grounds, that the safety of the passengers or the condition of the Vehicle is endangered.
Subject to clause 33.3, the Customer understands that in the event of such termination or repossession, the Customer has no right to a refund of any part of the rental charges.
If the Customer has a complaint in relation to the termination of this Agreement and or the repossession of the Vehicle by Supplier under clause 33, the Customer is invited to contact Supplier. Supplier takes customer complaints seriously and is committed to dealing with all complaints in a fair, objective, unbiased and timely manner.
This Agreement is governed by the laws of New Zealand.
The Customer warrants that all information supplied by them to Supplier in connection with this Agreement is true and accurate and the Customer will immediately notify Supplier of any change to the information.
This Agreement constitutes the entire agreement of the parties and there are no other oral undertakings, oral representations, warranties or agreements between the parties relating to the subject matter of this Agreement that have been relied on by the Customer and Supplier will have no liability to the Customer under sections 9, 12A, 13 or 14(1) of the Fair Trading Act 1986 if the Customer acquires the Vehicle rental in trade.
Supplier requests that clients collecting or returning their vehicle to be in the office by 1530 hours.
Please note that when you pick up your motorhome, you will sign a contract with the rental supplier. In the case of accidents and/or disputes, you should contact the supplier directly. We will endeavour to facilitate communications, but your contract is with the supplier.
Due to circumstances beyond the control of the rental depots, it may be necessary to substitute motorhome models. The depot will endeavour to give you the same type of motorhome.
For full and detailed terms and conditions, please read your motorhome rental contract on collection of the vehicle. The contract you sign on arrival is binding. Governing Law
Any and all disputes in respect of the reservation process shall be governed by and construed in accordance with the laws of
the Republic of Ireland. EU Bookings LTD.
Waterford City Enterprise Center,
Waterford Business Park,
Cork Road, Waterford,
“While EU Bookings makes every possible effort to ensure the information presented on this website is accurate, we can not be held responsible for information that is out of date or inaccurate. We accept no liability for any errors presented on this website or within the booking engine.”
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