Terms and Conditions
Please note that if this document is translated to another language, the meaning many not be clear.
When you accept the Terms and Conditions at the booking stage, be advised that you are accepting the English Language text.
Terms & Conditions for your Quote
Payment information at the reservation stage:
All payments are due on the due date indicated in the reservation process.
The deposit is due at the time of booking with a minimum amount. The full payment is due 52 days before rental.
For bookings made less than 52 days prior to departure or paid by bank transfer, full payment must be received at the time of booking.
The payment must be made before pick-up in all rentals.
Every and each alteration to a booking after it is confirmed will incur a Euro 75 fee and will be charged to your credit card.
No refunds can be given for rentals ended early, late collections, no shows or cancellations made after the rental start date, even if cancellation protection (see explanation below) is taken out. We strongly advise you take out your own travel insurance to cover against this eventuality.
All cancellations must be made in writing, by fax or email. The date of cancellation is taken as the date that the cancellation request is received (working days only). Cancellation of a booking incurs the loss of all monies paid unless Cancellation Protection is purchased at the time of reservation.
Cancellation Protection (CP)
Cancellation Protection can be purchased in order to reduce the loss associated in the unfortunate event that you must cancel a booking. This is a given percentage of the total cost and can be purchased on the last page in the booking process.
When you purchase Cancellation Protection you are only liable to forfeit a given percentage of a given amount, both determined by the supplier terms and conditions. Details can be found below.
All cancellations requests MUST be advised in writing to EUBookings Ltd (address below) and it is the date of receipt of the request which determines the number of days before a booking pick up date.
Note: Cancellation of a booking incurs the loss of all monies paid unless Cancellation Protection (as outlined above) is purchased at the time of reservation.
Payment options for EUBookings Ltd at reservation stage:
EUBookings Ltd accepts Visa and Master Card.
You may also pay by bank transfer. This payment option requires full payment upon availability. The client is liable for all bank transfer fees and is required to advise EUBookings in advance of any payment sent via bank transfer. EUBookings cannot guarantee nor secure availability without a copy of the bank transfer statement sent by fax or e-mail. A booking can only be confirmed upon full payment receipt in our bank account.
Please Note: A 1.9% credit card fee will be applied to your booking when processing your payment on the credit card. In addition, please note that if any refunds are made to your credit card, a 1.9% credit card fee will also apply.
For the security deposit payable by Credit Card on collection of the vehicle, the credit card must be held in the name of a person who will take part to the rental and have sufficient funds to cover the required deposit amount. The supplier will not accept the credit card of a third party who is not present at the time of the rental.
Summary of the General Terms and Conditions of the Hire Company:
Your contract partner is the respective local rental station that will hand the vehicle over to you. Therefore, upon conclusion of a contract on the booking of a vehicle, the following Rental Terms and Conditions (to the extent effectively agreed) will become part of the contract coming about between the partners and you.
Please read these Terms and Conditions of Business carefully.
1. Scope, contents of contract, jurisdiction
1.1 The following Standard Terms and Conditions, its partners and licensees (hereinafter referred to as the Rental Firm) apply exclusively. Terms and conditions of the Hirer which contradict or deviate from the Standard Terms and Conditions of the Rental Firm will not be recognised. The Standard Terms and Conditions of the Rental Firm will apply even if the Rental Firm hires the motorhome out to the Hirer without reservation, knowing that terms and conditions of the Hirer contradict or deviate from these Standard Terms and Conditions.
1.2 The sole subject of the contract with the Rental Firm is the hiring out of the motorhome. The Rental Firm is under no obligation to provide travel services, and in particular no package of travel services.
1.3 In the event of a booking, a rental contract will arise between the Rental Firm and the Hirer(s) which is solely subject to Icelandic law. The Hirer will organise his journey himself and make use of the vehicle on his own responsibility. The rental contract is limited to a specific period as agreed. Any tacit extension of the rental indefinitely on the basis of continued use pursuant is hereby excluded. All agreements between the Rental Firm and the Hirer must be concluded in writing.
2. Minimum age, authorised drivers
2.1 The Hirer and any other driver must be at least 20 years old. For vehicles above 3,5 tons the minimum age is 21 years. The Hirer and any other drivers must have been in possession of a Class III / Class B or comparable national driving license for at least one year – for groups Family Luxury and Premium, for not less than 3 years – corresponding to the weight of the vehicle.
The delivery of the motorhome requires the presentation by the Hirer and/or driver(s) of the driver’s license and the valid identification card/passport at the time of taking possession. If a delay in taking possession occurs due to the non-presentation of said documents, such delay shall be at the expense of the Hirer. If such documents cannot be presented neither at the agreed time for taking possession, nor within a reasonable grace period thereafter, then the Rental Firm shall be entitled to withdraw from the contract. The cancellation provisions set forth in section 4.3 shall apply. The Rental Firm or the official authorities of the country may require the presentation of an international driver’s license (for non-EU citizens).
2.2 Please note that some of the Rental Firm’s vehicles have a total weight of more than 3.5 tons and that to drive these vehicles an appropriate driving license is required. Those in possession of a Class B driving license must consult the Rental Firm about the engine size and the technically permissible total weight of the vehicle rented. If, upon renting, a respective drivinglicense cannot be presented, the motorhome shall be regarded as not collected. In such case, there shall apply the respective terms of cancellation (see 4.3).
2.3 The vehicle may only be driven by the Hirer and the drivers named at the time of hiring.
2.4 The Hirer is under an obligation to record the names and addresses of all drivers to whom he entrusts the vehicle, for however short a time, and supply this information to the Rental Firm on request. The Hirer bears the same responsibility for the actions of any driver to whom he supplies the vehicle as for his own.
3. Hire charges and their calculation, rental period
3.1 The hire charges applicable are those stated in the version of the Rental Firm’s price list in force at the time the contract is concluded. Any prescribed minimum rental period applicable during particular travel periods is likewise indicated in the version of the Rental Firm’s price list current at the time the contract is concluded. The prices applicable are those for the season indicated in the price list within which the rental period booked falls.
3.2 The relevant hire charge includes limited mileage, insurance cover with an excess and the vehicle manufacturer’s mobilityguarantee.
3.3 The daily rates applicable will be charged per day. The rental period will begin when the Hirer takes possession of the vehicle at the rental station and end when the rental station employee takes it back.
3.4 If the vehicle is returned after the time agreed in writing, the Rental Firm will charge a fee according to the actual valid pricelist (up to a maximum equal to the relevant full day price for each day late). Any costs incurred as a result of a subsequent hirer or any other person making claims against the Rental Firm on the grounds that a vehicle was supplied late must be borne by the Hirer.
3.5 If the vehicle is returned before the expiry of the agreed rental period, the full contractually agreed hire charge must be paid.
3.6 The motorhome will be supplied with a full tank and must be returned in the same condition.
Otherwise, the Rental Firm will charge the diesel according to the valid price list. Fuel and running costs during the rental period must be borne by the Hirer.
3.7 One-way rentals are only possible by special agreement.
4. Reservations and changes to bookings
4.1 Reservations are only binding after they have been confirmed by the Rental Firm as described in Subsection 4.2, and then only for vehicle groups, not for vehicle types. This will apply even if a specific vehicle type is mentioned as an example in the description of the vehicle group. The Rental Firm reserves the right to upgrade the client to an equivalent or superior vehicle.
4.2 The reservation becomes binding once confirmed . Only then will the reservation become binding for both parties.
4.3 The cancellation policy:
• Until 60 days before beginning of rental 20% with a minimum of 250 EUR of rental price
• Between 59 to 25 days before beginning of rental 50 % of rental price
• Less than 25 days before beginning of rental 100 % of rental price
• At rental day / day of pick up or by no show 100 % of rental price
Later changes are not permitted. Each rental amendment will be charged according to the valid price list. After conclusion of the contract the customer is not entitled to any changes with regard to begin of term of rental.
5. Terms of payment, security deposit
5.1 The predicted hire charge, calculated on the basis of the booking details, must be received at least 52 days before the commencement of the hire.
5.2 The security deposit of EUR 2.800,00 must be received at the latest when the vehicle is collected. (MasterCard or Visa) A payment of the deposit with Prepaid Credit Cards or cash are not possible.
5.3 In the case of shortnotice bookings (less than 52 days before hire commencement) the hire charge will be due immediately.
5.4 The Rental Firm will reimburse the security deposit after the final rental account has been settled, as long as the vehicle is returned as required. Any charges incurred in addition to the hire charge paid in advance by the Hirer will be deducted from the security deposit when the vehicle is returned.
5.5 If the Hirer defaults on payment, interest will be charged in accordance with the statutory regulations in force.
6. Collection, return
6.1 Before departure, the Hirer is under an obligation to take part in a detailed introduction to the vehicle by the Rental Firm’s experts at the collection center. On that occasion, there is drawn up a detailed report of delivery describing the condition of the vehicle that is to be signed by both parties. The Rental Firm is entitled to refuse to hand over the vehicle until this introduction has taken place. If handover is delayed due to the fault of the Hirer, he must bear any costs incurred as a result.
6.2 On returning the vehicle, the Hirer is under an obligation to carry out a final examination of it together with rental station staff, with a written return report to be prepared and signed by the Rental Firm and the Hirer.
Any damage not specified in the report of delivery that is detected upon return of the vehicle shall be at the renter’s expense.
6.3 Vehicles can be collected from Monday to Sunday between 9 am and 5 pm. They may be returned from Monday to Sunday between 9 am and 4 pm. Pick up and drop off times as shown in the rental contract are binding. On Saturdays and Sundays collection and return are only possibleby prior arrangement. This will incur an additional charge, to be agreed. The days of collection and return will be charged together as a single day, as long as a total of 24 hours is either not exceeded or only exceeded due to the fault of the Rental Firm.
6.4 The vehicles are delivered with a clean interior and are to be returned by the renter in the same condition as are received. Should the interior not be in the same clean condition as received, the renter will be liable for the cleaning fee. The vehicles should not be cleaned from the exterior.
7. Prohibited use, duty of care
7.1 The Hirer is prohibited from using the vehicle as follows: to participate in motor sport events and vehicle tests, to transport easily inflammable, poisonous or otherwise dangerous substances, to commit Customs or other criminal offences, even if these are only punishable according to the law applicable in the place where the offence was committed, for rental to a third party or for the commercial transport of passengers or for any other use going beyond that agreed by contract, in particular driving on terrain not intended for the purpose.
7.2 The vehicle must be treated carefully and appropriately and properly locked on all occasions. The regulations and technical rules applicable to its use must be complied with. Its running condition, in particular oil and water levels and tire pressure, must be monitored on each refueling.
The Hirer needs to follow instructions on driving limitations due to weather, or other natural causes, if so informed by the Rental Firm .The Hirer undertakes to check regularly to make sure that the vehicle is in a roadworthy condition.
7.3 All vehicles are nonsmoking vehicles. This means that you may not smoke in any part of the vehicle. Pets are not allowed in the rental vehicles.
Cleaningexpenses caused by non-compliance with regulations must be borne by the lessee. Any costs which may be incurred by deventilation or for elimination of contamination with smoke, including lost profits resulting from temporary non-availability of the vehicle for hire owing to these circumstances, shall also be borne by the lessee.
7.4 If evidence of violation of the provisions in the aforementioned paragraphs 7.1, 7.2 and 7.3 can be provided, the lessor may terminate the lease without notice.
8. What to do in the event of an accident
8.1 After an accident, theft or damage by fire or collision with a wild animal, the police must be informed immediately and also the rental station (for Telephone Number see rental contract), at the latest immediately after the working day following the day of the accident/incident. It is not permitted to accept any third party claims as valid.
8.2 Even in the case of very slight damage, the Hirer must prepare a detailed written report for the Rental Firm, including a sketch. If, for whatever reason, the renter fails to draw up such report and if, because of that, theinsurance company refuses to pay the damage, the renter shall be obliged to pay full compensation for the damage.
8.3 The accident report must in particular include the names and addresses of anyone involved and any witnesses, together with the licence numbers of all vehicles involved and has to be over handed filled out and signed by drop off latest towards Rental Firm.
9. Journeys abroad
Journeys abroad are not permitted.
10. Defects in the motorhome
10.1 Any claims to compensation by the Hirer on the basis of defects for which the Rental Firm is not responsible are hereby excluded.
10.2 Any defects in the motorhome or its fittings/ equipment which are discovered after the commencement of the hire must be reported to the Rental Firm in writing by the Hirer by returning of vehicle. Claims for damages based on subsequently notified defects shall be excluded unless the claim is based on a defect which is not patent.
11. Repairs, substitute vehicle
11.1 Repairs which are necessary in order to maintain the vehicle in a good working and roadworthy condition during the rental period cannot be ordered by the Hirer without the consent of the Rental Firm.The Rental Firm will bear repair costs on production of the original invoices and the parts replaced, as long as the Hirer is not liable for the damage pursuant to Section 12 below. This does not apply to tire damage.
11.2 If a defect for which the Rental Firm is responsible makes such a repair necessary, and if the Hirer does not rectify the defect on his own initiative, the Hirer must notify the Rental Firm of the defect immediately and set a reasonable deadline for its repair. Any circumstances specific to a particular country (e.g. infrastructure) which delay the repair must be taken into account here to avoid disadvantage to the Rental Firm.
11.3 If the motorhome is destroyed without any fault on the part of the Hirer or if it appears likely that its use will be prevented or withdrawn for an unreasonably long time, the Rental Firm will be entitled to supply the Hirer with an equivalent substitute vehicle within a reasonable period. If in such a case the Rental Firm offers a motorhome from a lower price class and this is acceptedby the Hirer, the Rental Firm will reimburse to the Hirer the difference between this and the price already paid in advance by the Hirer.
11.4 If the motorhome is destroyed due to the renter’s fault or if it is foreseeable that its use will be prevented or made impossible for an unreasonably long period due to the renter’s fault, the rental firm may refuse to make a replacement vehicle available.
12. Hirer’s liability, insurance
12.1 In accordance with the principles of a comprehensive motor insurance, the rental firm will indemnify the renter from liability subject to an excess of EUR 2.800.00 to be borne by the renterin case of damage subject to full comprehensive motor insurance per case of damage. Therespective excess cannot be excluded.
12.2 The indemnity against liability described in Subsection 12.1 will not apply if the Hirer causes a loss/damage deliberately or by gross negligence.
12.3 If the Hirer causes loss/ damage culpably, he will additionally be liable in the following cases:
• if loss/damage was caused by impaired ability to drive due to drugs or alcohol
• if the Hirer or a driver to whom the Hirer has supplied the vehicle leaves the site of an accident without justification
• if the Hirer fails to call the police to an accident, contrary to the obligation imposed by Section 8, unless this breach of obligation does not affect either the establishment of the cause of the loss/ damage or of its amount
• if the Hirer breaches any other obligations imposed by Section 8, unless this breach of obligation does not affect either the establishment of the cause of the loss/damage or of its amount
• if loss/damage is due to usage prohibited by Subsection 7.1
• if loss/damage is due to a breach of an obligation imposed by Subsection 7.2
• if loss/damage is caused by an unauthorised driver to whom the Hirer has supplied the vehicle
• if loss/damage is due to a failure to take account of the vehicle’s dimensions (if shown on the country signs).
• if loss/damage is due to a failure to comply with load regulations
12.4 To avoid increasing costs due to expenses incurred to establish the amount of the damage suffered, the Rental Firm will in the event of accident damage initially supply the Hirer on request with sample invoices for the type of case concerned.
12.5 The Hirer is liable for all fees, charges, fines and penalties imposed upon the Rental Firm in connection with the use of the vehicle, unless these are incurred due to the fault of the Rental Firm. The rental firm reserves the right to deduct the fees, charges, fines and panalties from the clients credit card. Additional handling charges are subject to the displayed pricing lists at the rental stations.
More than one Hirer will be generally and severally liable.
13. Rental Firm’s liability, expiry by limitation
13.1 The Rental Firm bears unlimited liability for deliberate action and gross negligence. In the case of simple negligence the Rental Firm is only liable for foreseeable loss/damage typical of the type of contract concerned where there is a breach of an obligation the meeting of which is of particular importance for the achievement of the purpose of the contract (cardinal obligation). This standard of liability also applies in cases of obstacles to performance at the time of the conclusion of the contract.
13.2 The above limitations and exclusions of liability do not apply to claims under the terms of the German Product Liability Act or to claims based on injury to life, limb or health or infringements of liberty.
13.3 Claims which are not excluded according to paragraph 13.1 but were only limited in scope shall become statutebarred within a year of the end of the year of the claim being created and the circumstances justifying the claim and the debtor’s identity being disclosed to the creditor or the creditor, without gross negligence, being considered to be aware of such circumstances or identity. With the exception of claims for damages which are based on loss of life, physical injury, health hazards or the loss of freedom and claims based on the product liability act, claims for damages shall become statute-barred – with no consideration being given as to whether the creditor was aware of the circumstances and identity or, without gross negligence,should have been aware of such circumstances and identity – within five years of the end of the year in which the claim was created.
Suppliers Terms and conditions apply. These are provided at the rental depot during pick-up.
14. Storage and forwarding of personal data
14.1 Tenant agrees to supplier storing personal data.
14.2 Supplier may forward these data via the central warning ring to third parties with a justified interest if the statements made in the rental are incorrect in essential points or the rented vehicle is not returned within 24 hours of the expiry of the rental period (also extended, if need be) or if rental claims have to be made in judicial reminder proceedings or cheques presented by Tenant are not honored. In addition, the data can be forwarded to all the authorities responsible for prosecution of offences against public order and criminal offences in the event of Tenant actually behaving dishonestly or sufficient indications herefor existing. This is done, for example, in the event of wrong information for the rental, presentation of forged personal documents or such reported as having been lost, failure to return the vehicle, failure to notify a technical defect, road traffic offences or similar.
15. GPS Tracking System
Vehicles can be equipped with GPS Tracking Systems.
16. Legal venue
For all disputes arising out of or in connection with the hire contract for the motorhome, the legal venue of the respective local rental Station is agreed. The Rental Firm is above all authorized to file a suit for their claims against the Hirer at the place of residence or the registered office of the Hirer.
Terms may be subject to change by supplier without prior notification.
Please note that when you pick up your motorhome, you will sign a contract with the rental supplier. In the case of accidents and/or disputes, you should contact the supplier directly. We will endeavour to facilitate communications, but your contract is with the supplier.
Due to circumstances beyond the control of the rental depots, it may be necessary to substitute motorhome models. The depot will endeavour to give you the same type of motorhome.
For full and detailed terms and conditions, please read your motorhome rental contract on collection of the vehicle. The contract you sign on arrival is binding.
Any and all disputes in respect of the reservation process shall be governed by and construed in accordance with the laws of the Republic of Ireland.
“While EU Bookings makes every possible effort to ensure the information presented on this website is accurate, we can not be held responsible for information that is out of date or inaccurate. We accept no liability for any errors presented on this website or within the booking engine.”