Terms and Conditions,
Payment information at the reservation stage:
All payments are due on the due date indicated in the reservation process.
The deposit is due at the time of booking. The full payment is due 52 days before rental.
For the bookings made less than 52 days prior to departure, full payment must be paid at the time of booking. The payment must be made before pick-up in all rentals.
Any alterations to a booking after it is confirmed will incur a USD 75 fee and will be charged to your credit card; reservation changes are subject to availability and Flex Plan Reservation Change Rules where the higher flex rate shall apply.
The following changes will result in a re-calculation of the rental rate. The rate will be calculated using the most current rate and compared to the existing rate; the higher rate will prevail thus preventing unscrupulous changes due to reductions in rate for normal scheduling reasons:
1. Change of party name
2. Change of vehicle size
3. Change of departure location
4. Change in departure date
5. Cancellation and rebooking
6. Change in drop-off date
7. Change in one-way drop-off location
Group Booking Policy
All booking requests of 4 or more vehicles is considered a Group Booking and must be approved by the supplier prior to rate confirmation. No exceptions.
Cancellation policy
No refunds can be given for rentals ended early, late collections, no shows or cancellations made after the rental start date, even if cancellation protection (see explanation below) is taken out. All cancellations must be made in writing, by fax or email. Date of cancellation is taken as the date that
the cancellation request is received (working days only). Cancellation of a booking incurs the loss of all monies paid unless Cancellation Protection is purchased at the time of reservation.
Cancellation Protection (CP)
Cancellation Protection can be purchased in order to reduce the loss associated in the unfortunate event that you must cancel a booking. This is a given as a percentage of the total cost and can be purchased on the last page in the booking process.
When you purchase Cancellation Protection you are only liable to forfeit the following percentage of the amounts paid:
56 days or more prior to pick up date 5% of total cost is forfeit in the event of a cancellation
55 days to 26 days prior to pick up date $ 500 (USD/CDN)
25 days to 18 days prior to pick up date $ 750 (USD/CDN)
Less than 18 days prior to pick up date 100 % of total cost is forfeit in the event of a cancellation
Pick up date day* or no-show 100 % of total cost is forfeit in the event of a cancellation
* Reservation no-shows: A client failing to arrive on departure day or who declines vehicle at departure is classified as a departure day cancellation.
For one-way rental cancellations the full one-way drop-off charge plus taxes will be added to the regular cancellation charges.
All cancellation requests MUST be advised in writing to EU Bookings Ltd (address below) and it is the date of receipt of the request which determines the number of days before a booking pick up date.
Note: Cancellation of a booking incurs the loss of all monies paid unless Cancellation Protection (as outlined above) is purchased at the time of reservation.
Payment options for EUBookings Ltd at reservation stage:
EUBookings Ltd accepts Visa and MasterCard.
Please Note: A 1.90% credit card fee will be applied to your booking when processing your payment.
In addition, please note that if any refunds are made to your credit card, a 1.90% credit card fee will also apply.
To avoid credit card fees, you may also pay by bank transfer. You are liable for all
bank transfer fees and are required to advise EUBookings in advance of any payment sent
via bank transfer. EUBookings cannot guarantee nor secure availability without a copy of
the bank transfer statement sent by fax or e-mail.
A booking can only be confirmed upon full payment receipt in our bank account.
Please note you will still need to place your credit card details on the form in
order for it to submit; there will be no charges made to your card. You should also
note in the comment field that you wish to pay via Bank Transfer. We will supply
the required Bank Details that you will need.
IMPORTANT – Bookings must be made at least 7 DAYS in advance if you wish to pay via Bank Transfer.
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General Terms and Conditions of Hire for this Company:
Rates Include:
» Statutory Liability Coverage
» Supplemental Liability Insurance up to $1,000,000 (USA)
» Primary Coverage up to $1,000,000 (Canada)
» VIP Coverage ($1,000 deductible per incident)
Minimum rental period is seven (7) nights
No refunds for early returns
INSURANCE
Suppliers have simplified all aspects of insurance without reducing any benefits to clients. The coverages are included for your peace of mind. The below coverages are inclusive . In addition there will be no unwanted sales pitches or decisions to make at the rental counter.
Auto Liability
Supplier in US maintains third party liability protection coverages on its rental vehicles of $10,000,000 (USD) against claims of bodily injury and property damage brought against the company as a result of the operation or use of its vehicles. This covers Supplier as a company only.
Supplier in Canada maintains third party liability protection coverages on its rental vehicles of $10,000,000 (CDN) against claims of bodily injury and property damage brought against the company as a result of the operation or use of its vehicles. This covers Supplier as a company only.
In both the United States and Canada, the company provides Auto Liability coverage for your clients on a secondary basis for bodily injury, property damage and personal injury protection (PIP) as required by the financial responsibility laws of the state or province in which an accident may occur, for claims made against the client and/or authorized drivers. The liability coverage is void if the rental vehicle is not operated safely in compliance with all applicable laws and regulations and in compliance with all terms and conditions of the Rental Agreement.
In addition, USA and CAN rentals INCLUDE Supplemental Liability Insurance providing excess liability insurance up to $1,000,000, for your peace of mind.
Damage Responsibility
Client only has responsibility for up to $1,000 for vehicle loss or damage per occurrence provided they abide by the Terms & Conditions of The Rental Agreement, report promptly in case of an accident or vehicle damage, and avoid prohibited uses.
ADDITIONAL INFORMATION REGARDING ALL-ELECTRONIC TOLLING
Please be aware that the implementation of All-Electronic Tolling is becoming more and more prevalent in many popular areas of the USA and Canada. “All-Electronic” Tolling means the Traveler using these roads has no option to pay local tolls with cash. Instead, a picture of the vehicles license plate is taken and used to assess toll charges. Clients are responsible for the payment of these charges.
THE FOLLOWING IS AN EXPLANATION OF HOW SUPPLIER WILL HANDLE THESE CHARGES:
In some cases, a process called Reassignment is allowed and is utilized by Supplier.
In this process, Supplier transfers the clients information, including name and home address, to the relevant tolling authority. The
relevant tolling authority bills the clients directly and no further correspondence with Supplier takes place.
The client must resolve the outstanding tolls and/or fees directly with the tolling authority.
The advantage for the client in this process is the avoidance of any administrative charges by Supplier.
For all other cases, Supplier will pay the tolling authority or road agency directly. They will add a $10 administrative fee and charge the clients credit card used for the rental.
Please note that administrative fee is per rental, not per violation.
SPECIAL NOTE: Please be aware of the difference between automated tolling and services such as Fastrack and EZ Pass lanes. Using Fastrack and EZ Pass lanes without the corresponding transponder will result in punitive fees in addition to the regular toll rates. Fees in these cases can often be as high as $25 – $100 per violation. It is the clients responsibility to avoid using these lanes under all circumstances in order to avoid such fees.
Finally, fines for Parking, Red Light, Speeding and other traffic violations are treated similarly to the above, however, the administrative fees charged by Supplier in these cases is USD 35 per rental.
PAYMENT OF DEPOSITS
A basic refundable security deposit of $500 USD/CDN and the use of a credit card to pay for all local charges and deposits is required at departure. For payment of any local charges and deposit by other than credit card, the security deposit is $1,000 ($1,500 CDN).
Upon vehicle return, all extra charges are balanced against the security deposit and a credit will be issued to cover the refund. For security reasons, refunds when a credit card is not used are issued by a check mailed to your home address. There are No cash refunds.
Attention: New Security Deposit Rules for Burning Man Rentals
Please note that beginning in 2017, all Burning Man departures from select locations will require an increased Security Deposit of USD 1,000 USD, in order to ensure our vehicles are returned in the same manner they are offered, ordinary wear and tear excepted.
The new Security Deposit of USD 1,000 USD (increased from normal Security Deposit of USD 500) shall automatically be collected at departure, for ALL rentals departing on the following days and from the following locations:
Departure Dates: Wed, Aug 23rd thru Sat, Aug, 26th —- August 2017
Security Deposit: USD 1,000
Locations: SFO, LAX and LAS
No Exceptions will be allowed — we thank you in advance for your cooperation.
Mileage Charges
Your itinerary will determine estimated travel miles. If you have not pre-paid to your tour operator for mileage packs, estimated travel miles are payable at departure. Upon vehicle return, any additional miles/kms over prepaid miles are charged at the per mile/km rate. There are no refunds for unused miles.
Mileage Rates at Departure/Return: $0.35 Per Mile (USD) $0.36 per KM (CDN)
PICK-UP and DROP-OFF INFORMATION
All Rental Centers are closed on Sundays and Holidays. No departures, no returns, whatever the circumstance, can be scheduled on Sundays and Holidays
Overseas customers must overnight before picking-up their rental unit. Clients are not allowed to drive a motorhome on flight arrival day. No pick up and drop off transfers are provided. Clients must make their won way to the depot to collect their motorhome.
Clients must call the Rental Center in the morning to arrange for arrival time at the Rental Center for an afternoon (1300 to 1600 hours) departure. Arrivals at the Rental Center without notice may result in departure delays, for which Supplier accepts no responsibility. Transfers to the Rental Center are not included.
HOLIDAYS USA | 2016 – 2017
Thanksgiving Thursday, November 24, 2016
Christmas Monday, December 26, 2016
New Year’s Monday, January 2, 2017
HOLIDAYS CANADA | 2016 – 2017
Remembrance Day Friday, November 11, 2016 (YVR only)
Christmas Monday, December 26, 2016
Boxing Day Tuesday, December 27, 2016 (YYZ only)
New Year’s Monday, January 2, 2017
Family Day Monday, February 13, 2017 (YVR only)
Family Day Monday, February 20, 2017 (YYC and YYZ only)
Good Friday Friday, April 14, 2017
Currency
All USA quotations/reservations will be calculated in US dollars and all Canadian reservations will be calculated in Canadian dollars.
VEHICLE PICK UP
Please do not reserve a vehicle departure on the same day as your arrival in North America. The client must overnight in a motel/hotel. Some exceptions to this rule are made in Anchorage on a request basis, if the client arrives between the hours of 12:00 PM (1200 hours) and 3:00 PM (1500 hours).
No refund is made in the event of late vehicle pick-up.
Vehicle Departure Time
Between 1:00 PM (1300 hours) and 4:00 PM (1600 hours). Actual departure time may vary depending on local circumstances.
Early Bird departures are on request and begin at 9:00 AM (0900 hours). Please contact us for further details.
PICK UP PROCEDURES
A tour of approximately 25 minutes is required to familiarize client and other drivers with the operation of the vehicle before departure. Video vehicle familiarization presentations in English, German, Dutch and/or French may also be available at most centers.
DRIVER REQUIREMENTS
Vehicles can only be operated by qualified drivers 21 years of age or older. All drivers must have a valid and identifiable drivers license. Your drivers license and foreign passport are required as identification and will be verified. All drivers must be identified, authorized, and must sign the Rental Contract. There is no cost for additional drivers and no -under 25- surcharge.
UPGRADES
You may find the model reserved to be inadequate for your party. Where possible, upgrades to a larger sized model will be allowed at a charge determined locally on arrival. Suppliers policy is to provide you with the model reserved. In some instances, circumstances may require an upgrade to a
larger sized motorhome to accommodate an immediate departure. The upgrade will be provided at no charge to you and with no further liability to Supplier.
DOWNGRADES
You may find the model reserved to be too large for your comfort. Where possible, downgrades to a smaller sized model will be allowed at no charge to you. In some instances, circumstances may require a downgrade to a smaller model to accommodate an immediate departure. The downgrade, if accepted, will earn a credit based on the difference in price at the time of reservation and with no further liability to Supplier.
LUGGAGE STORAGE
Collapsible luggage is recommended on camping vacations, which you should take with you. Remaining luggage may be stored at most rental centers, all at your risk.
STANDARD EQUIPMENT- Generally provided with all rental vehicles:
110-Volt Adapter
K.O.A.
Campground Guide
9-Volt Battery
Renter Assistance Guide
K.O.A. Value Card
20ft. Sewer Hose
25ft. Power Cord
Regional Campground Guide
RV Toilet Paper
25ft. Water Hose
Box of Matches
Petrol / Propane for cooking and heating (All fuel is at clients expense.)
Your vehicle at departure will contain a minimum one-quarter tank of petrol (gasoline) and adequate propane for appliance use. You may be charged a deposit for fuel included at departure, depending on local circumstances. Return fuels at the same level for refund of deposits. At the Rental Center, you will be given directions to the nearest fueling stations. There are no warranties concerning fuel consumption rates while en route.
Child Restraint Seats – NOT Provided
You must supply your own child restraint seats for transfers and while en route.
Generator Charges
If you choose to operate the gasoline-powered 110-volt generator, extra charges will accrue at $3 per hour as determined by an installed running time meter. Or, unlimited usage may be prepaid or purchased at departure at a rate of $6 (USD/CDN) per rental day. The generator is not required for normal vehicle operation.
TRAVELLERS ASSISTANCE SUPPORT … 24-hours a day 7-days a Week…..
For concerns that you may have, whether mechanical breakdowns, service problems, or holiday impairment, you must call the emergency number that will be given to you on your vehicle departure. A call to the departure rental center is not recommended. Please note that availability of a toll-free number for Travelers Assistance on a 24-hour 7-day a week basis is unique to your motorhome supplier. If the client calls Travelers Assistance they should have the Renter Assistance Guide in hand. The Travelers Assistance representative will refer to specific pages within the guide.
The Renter Assistance Guide discusses operation of all features of motorhome operation. Important instructional information is included in the Renter Assistance Guide. You are responsible for reading the Renter Assistance Guide thoroughly. This Guide will also advise what to do in the case of an accident or any damage that may occur to the motorhome, as well as tips regarding the use of included safety equipment. This is the first place you should look if there is a problem.
Accidents/Collision
In the event of an accident, you must notify Travelers Assistance immediately from the scene of the accident. You will be given instructions on how to proceed. You must also obtain a police or bench report. If you are unable to obtain a police report at the scene of the accident, you must go to the local police station and obtain a bench report. Suppliers will accept either report.
VEHICLE RETURN TIME
Vehicles are to be returned by 9:00 AM (0900 hours) and in no case later than 11:00 AM (1100 hours). With prepaid Early Bird Departure Special, clients must return vehicle to Rental Center between 9:00 AM (0900 hours) and, in no case later than, 3:00 PM (1500 hours).
Since you will need time for vehicle return and transfer to the airport, no morning or early afternoon flights should be scheduled.
Vehicle Return Late Fees/Charges
A fee of $25 per hour will be charged for each hour that the vehicle is overdue without permission. You agree to return vehicle in the same condition as it was received, excluding normal wear and tear. Depending on local conditions, a cleaning and/or waste tank evacuation fee may be assessed at vehicle return up to $150. You will also pay for damages or loss of equipment. There are no refunds for early returns.
FERRY RESTRICTIONS
Ferry reservations can be difficult to manage during high season. Suppliers recommend all clients make a reservation for at least a 30 foot vehicle on the ferry, irrespective as to the size of the motorhome reserved, to avoid problems due to possible upgrades.
EARLY BIRD DEPARTURE SPECIAL – not included in your rate
Must be reserved (and pre-paid) to the supplier 30 days or more in advance. You will be first on the road – even during the busy high season.
What else does this special include?
» Beginning at 8:30 a.m. transfers from designated area hotels* are included.
» Vehicle departures begin at 9:00 a.m. and are completed by no later than 12:00 p.m.
» Late Return Option up to 3:00 p.m. (1500 hours). You can return as late as 3:00 p.m. without penalty and avoid long waits at the airport or waiting for your hotel room to be available.
» Return transfer to hotel* or airport will be arranged and paid for by rental center in the form of a credit to your rental contract.
*Hotels in designated areas only.
With pre-purchase of Early Bird Departure Special, transfers from pre-advised designated hotel areas are provided, beginning at 9:00 AM (0900 hours). Client must call the Rental Center in the morning, starting at 8:30 AM (0830 hours) in order for Supplier to arrange for their transfer and early arrival at the Rental Center. Arrivals at the Rental Center without notice may result in departure delays, for which Supplier accepts no responsibility. If clients are staying in a hotel in a non-designated area, the transfer costs will remain clients expense and may void other benefits of the Early Bird Departure Special.
TRAVEL RESTRICTIONS
Coverages are invalid if problems occur in the following areas and all recovery expenses are at the clients own cost. Violations of these restrictions void damage waivers and the client will be held liable for all vehicle damages including to tires, towing charges and other related expenses as a result of a breakdown associated with operating in these areas. Clients should consult the Renter Assistance Guide and the departure location personnel for complete information on travel restrictions and local circumstances at the time they collect their motorhome.
Alaska, Yukon and Northwest Territories, & Newfoundland
Travel on all public and/or numbered roads is permitted. Travel on non-public roads, unpaved back roads, trails and the like – commonly called logging roads or on any surface subjecting the vehicle to unreasonable damage or road hazard is prohibited. Clients may receive further information from
supplier regarding seasonal travel restrictions as well. Suppliers reserve the right to restrict travel, dependent on current road conditions
Death Valley/Manhattan, New York City (Please note new information)
Vehicles may be operated with EXTREME CARE in Death Valley and other desert areas during the months of July and August. In Summer, clients visit these areas at their own risk and Suppliers will not be held responsible for extraordinary vehicle recovery and other charges. During certain periods these areas are not habitable and could pose a danger to the driver and passengers.
Due to restrictions on vehicle heights, propane gas and parking, vehicles with propane are not permitted in Manhattan and are not permitted to travel through any underground or underwater tunnels.
Mexico
The client is strictly forbidden to take thei vehicles across the US border to Mexico.
Burning Man Advisory
Travelers during the Burning Man Event will participate in the following policies.
» The RV must be returned in the same condition as it was recieved.
» An additional refundable housekeeping/cleaning deposit of $500 will be paid locally by the client.
This advisory is applied to all departures in the Western Half of the United States between August 22, and September 4.
WINTER WARNING
Vehicle operating systems are not fully operable during subfreezing temperatures. Check the Renter Assistance Guide for winter operations but be aware that in Canada and northern US cities, vehicles are likely to have anti-freeze in holding tanks meaning that vehicle water facilities will not be available to you.
REFUELING AND SERVICING
You must turn off engine and all ignition sources including gas appliances, refrigerator, hot water heater, stove, furnace, etc. each time you refuel. You are responsible for checking and maintaining engine oil, fluids, tire pressure, and coolant levels at each refueling, as well as reporting mechanical failures immediately. You may be held responsible for mechanical damage if you fail to do so.
BREAKDOWN ASSISTANCE AND REPAIR REIMBURSMENT
During a motorhome vacation some aspects of the vehicle or coach systems may fail or be impaired.
Suppliers objective is to get you back on the road as quickly as possible.
If a mechanical breakdown should occur, Supplier will assist you to secure over-the-road maintenance from reputable service providers. All repairs require authorization by phone from Travelers Assistance who will document your problem on a customer service log. Tools for vehicle repair are not provided. Your expenses for authorized repairs will be paid directly by Supplier or you will be reimbursed upon presentation of receipts.
Any vehicle service expense over $75 requires a call to Travelers Assistance. If the cost is under $75 you may have the service completed, but you must keep the receipt for reimbursement. Rental centers are authorized to reimburse receipts up to $75 without a customer service log. Engine battery jump-starts require Travelers Assistance approval in advance.
TRAVEL EXPENSE REIMBURSMENT
In the event the vehicle is in breakdown repair for 12 hours or less, through no fault of yours, supplier responsibility to you is limited to a refund of the daily rental rate or portion thereof. Radio, air conditioning, refrigerator, generator, microwave, appliance and cruise control malfunctions are not considered breakdowns and no refunds are available for repair time to these items. In the event of a mechanical breakdown that is immediately reported to Travelers Assistance and requires the vehicle to be in repair for more than 12 hours, certain living/transportation expenses are reimbursable. Living/transportation expenses are not covered in cases of radio, air conditioning, refrigerator, generator, microwave, appliance, and cruise control malfunctions since these are not necessary for basic operation of the vehicle. Expense reimbursement is void in case of collision, accident, or failure to call Travelers Assistance immediately.
These provisions provide up to $30 (USD/CDN) per day per person for lodging and up to $30 (USD/CDN) per day per party for transportation expenses. Total provisions are limited up to $3,000 (USD/CDN) per tour. You must present all receipts for a refund of expenses.
DAMAGE TO VEHICLE/ CLIENT FINANCIAL RESPONSIBILITY
Damage to Vehicle – Breach of Terms & Conditions of Rental Contract – Your Responsibility
If the Rental Contract is breached or if you fail to secure a police report, or if you engage in prohibited uses, you are responsible for any and all loss of or damage to the vehicle from any cause, regardless of fault and all related expenses.
Damage to Vehicle – Your Responsibility
Provided Rental Contract conditions are met, your responsibility for damage, theft and vandalism to the vehicle is limited to $1,000 (USD/CDN) per occurrence or incident.
INSURANCE
Auto Liability
Basic minimum statutory auto liability coverage is included in the rental rates on a secondary basis.
All coverages are subject to the Terms and Conditions of the Rental Contract.
Supplemental Liability Insurance (SLI) – Included with USA & CAN Rentals
SLI provides excess liability coverage up to a total of $1,000,000 combined single limit of coverage per occurrence against claims made by third parties for bodily injury, death, and/or property damage caused by operation of the vehicle. EXCLUSIONS APPLY. A partial list is contained in the Rental Contract. Please check at departure.
Coverage Summaries – USA Departures
Provided you abide by the Terms and Conditions of the Rental Agreement, report accidents and/or damage promptly, and avoid prohibited vehicle uses, your coverages include:
» Auto Liability Statutory and excess Supplemental Liability Insurance up to $1,000,000.
» Vehicle Damage/Loss Per occurrence or incident, only $1,000 of responsibility. You are covered for amounts in excess of $1,000 under most conditions.
» Trip reimbursement Travel Expenses incurred as a result of mechanical breakdown up to $3,000 per tour.
Coverage Summaries – Canada Departures
Provided you abide by the Terms and Conditions of the Rental Agreement, report accidents and/or damage promptly, and avoid prohibited vehicle uses, your coverages include:
» Auto Liability Statutory and excess Supplemental Liability Insurance up to $1,000,000.
» Vehicle Damage/Loss Per occurrence or incident, only $1,000 of responsibility. You are covered for amounts in excess of $1,000 under most conditions.
» Trip reimbursement Travel Expenses incurred as a result of mechanical breakdown up to $3,000 per tour
Parking/Traffic Violations
You are responsible for reporting and payment of all parking/traffic violations at rental return. Your credit card will be charged for any charges/fines/penalties issued to Supplier in addition to an administrative fee of up to $250 as a result of your not reporting a parking/traffic violation at return.
Return Transfers
Transfers are not included. Return transfers are your responsibility.
Only with pre-purchase of Early Bird Departure Special are return transfers to designated hotel areas or airport included with the fee. A late return will void supplier responsibility to you for return transfers. Return transfers are normally accomplished up to 4:00 PM (1600 hours).
RESOLVING DISPUTES
Items to be noted include, but are not limited to, the following:
» Please note clients arriving on an international flight to North America must stay overnight in a hotel/motel prior to vehicle departure.
» Please note you must arrange for and pay for transfers to and from rental centers (Exception: Early Bird Departure Special).
» Pleasenote you must call on departure day morning to arrange for expected vehicle departure times. You must never arrive unannounced.
» Please note that (except in the case of Early Bird Departure Special) vehicle departure time begins at 1:00 PM and could be at any time in the afternoon.
» Please note it is best to bring collapsible luggage for your holiday for easier storage in the vehicle.
» Please note suppliers do not offer child seat rentals, you must provide your own child restraint seats.
» Please note you are responsible for reviewing all documents, guides, and materials given to you by supplier on pick up and for adherence to rental policies and procedures.
» Please note that the contract you sign at the rental center between yourselve and supplier is the governing document for the rental from that point forward.
» Please note it is your responsibility to ensure you are departing in a vehicle that is clean to your personal standard and satisfactorily equipped.
» Please note that with any problem en route, they must call the Travelers Assistance Hotline to establish a Customer Service Log. Supplier accepts no responsibility for any dispute where a customer service log was not established (See details below).
» Please note suppliers recommend to clients that they plan to stay overnight in campgrounds with full hook-ups, that they plan to travel at a leisurely pace, and above all relax and enjoy their holiday!
All complaints must reach supplier within three months of completing the rental. Any complaint reaching them after the three-month period cannot be reviewed. If a client has not established a Customer Service Log during the rental and does not identify a problem in writing upon closing the contract or shortly thereafter, no review is warranted.
All complaints must be in writing. Copies of all relevant documents available such as rental contracts, receipts, etc. should also be included.
IMPORTANT:
ARRIVAL DAY
Please do not reserve a vehicle departure on the same day as your arrival in North America. The client must overnight in a motel/hotel. Some exceptions to this rule are made in Anchorage on a request basis, if the client arrives between the hours of 12:00 PM (1200 hours) and 3:00 PM (1500 hours).
VEHICLE DEPARTURE TIME
Beginning at 1:00 PM (1300 hours). Actual departure time may vary depending on local circumstances. Early Bird departures begin at 9:00 AM (0900 hours).
TRAVELERS ASSISTANCE SUPPORT … 24-hours a day 7-days a Week…..
For concerns that clients may have, whether mechanical breakdowns, service problems, or holiday impairment, the client MUST call the emergency number provided in their rental contract. A call to the departure rental center is not recommended. Please note that availability of a toll-free number for Travelers Assistance on a
24-hour 7-day a week basis is unique to this supplier. If the client calls Travelers Assistance they should have the Renter Assistance Guide in hand. The Travelers Assistance representative will refer to specific pages within the guide.
VEHICLE RETURN TIME
Beginning at 9:00 AM (0900 hours) up to 11:00 AM (1100 hours). With prepaid Early Bird Departure Special, return times beginning at 9:00 AM (0900 hours) up to 3:00 PM (1500 hours).
RETURN DAY
Since the clients need time for vehicle return and transfer to the airport, no morning or early afternoon flights should be scheduled.
FERRY RESTRICTIONS
Ferry reservations can be difficult to manage during high season. We recommend clients make a reservation for at least a 30 foot vehicle on the ferry, , irrespective as to the size of the motorhome reserved, to avoid problems due to possible upgrades.
TRAVEL RESTRICTIONS
Coverages are invalid if problems occur in the following areas and all recovery expenses are at the clients own cost. Violations of these restrictions void damage waivers and the client will be held liable for all vehicle damages including to tires, towing charges and other related expenses as a result of a breakdown associated with operating in these areas. Clients should consult the Renter Assistance Guide and the departure location personnel for complete information on travel restrictions and local circumstances at the time they collect their motorhome.
Alaska, Yukon and Northwest Territories, & Newfoundland
Travel on all public and/or numbered roads is permitted. Travel on non-public roads, unpaved back roads, trails and the like – commonly called logging roads or on any surface subjecting the vehicle to unreasonable damage or road hazard is prohibited. Clients may receive further information from supplier regarding seasonal travel restrictions as well. We reserve the right to restrict travel, dependent on current road conditions.
Death Valley/Manhattan, New York City (Please note new information)
Vehicles may be operated with EXTREME CARE in Death Valley and other desert areas during the months of July and August. In Summer, clients visit these areas at their own risk and supplier will not be held responsible for extraordinary vehicle recovery and other charges. During certain periods these areas are not habitable and could pose a danger to the driver and passengers.
Due to restrictions on vehicle heights, propane gas and parking, vehicles with propane are not permitted in Manhattan and are not permitted to travel through any underground or underwater tunnels.
MEXICO
The client is strictly forbidden to take vehicles across the US border to Mexico.
GENERAL CONDITIONS
All rentals are subject to the terms and conditions of the rental contract. Prices, policies and conditions are subject to change without notice.
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Disclaimer
“While EU Bookings makes every possible effort to ensure the information presented on this website is accurate, we can not be held responsible for information that is out of date or inaccurate. We accept no liability for any errors presented on this website or within the booking engine.”
Please note that when you pick up your motorhome, you will sign a contract with the rental supplier. In the case of accidents and/or disputes, you should contact the depot. We will endeavour to facilitate communications, but your contract is with the supplier. Due to circumstances beyond the control of the rental depots, it may be necessary to substitute motorhome models. The depot will endeavour to give you the same type of motorhome.
Governing Law
Any and all disputes in respect of the reservation process shall be governed by and construed in accordance with the laws of the Republic of Ireland.
EU Bookings LTD.
9 Dunmore Villas, Killea Road, Dunmore East, Co. Waterford, Ireland
For full and detailed terms and conditions, please read your motorhome rental contract on collection of the vehicle. The contract you sign on arrival is binding.
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