Please note that if this document is translated to another language, the meaning many not be clear.
When you accept the Terms and Conditions at the booking stage, be advised that you are accepting the English Language text.
Terms & Conditions for Quote <[quot_no]>
Payment information at the reservation stage:
All payments are due on the due date indicated in the reservation process.
A reservation deposit is due at the time of booking. The full payment is due 60 days before rental.
For the bookings made less than 60 days prior to departure, full payment must be paid at the time of booking.
The payment must be made before pick-up in all rentals.
Any alterations to a booking after it is confirmed will incur a Euro 50 fee and will be charged to your credit card.
Cancellation policy
No refunds can be given for rentals ended early, late collections, no shows or cancellations made after the rental start date, even if cancellation
protection (see explanation below) is taken out.
All cancellations must be made in writing, by fax or email. Date of cancellation is taken as the date that the cancellation request is received (working days only).
Cancellation of a booking incurs the loss of all monies paid unless Cancellation Protection is purchased at the time of reservation.
Cancellation Protection (CP)
Cancellation Protection can be purchased in order to reduce the loss associated in the unfortunate event that you must cancel a booking.
This is a given as a percentage of the total cost and can be purchased on the last page in the booking process.
When you purchase Cancellation Protection you are only liable to forfeit a percentage of the amounts paid. Details are described below.
All cancellations request MUST be advised in writing to WMHire Ltd (address below) and it is the date of receipt of the request which determines the number of days before a booking pick up date.
Note:
Cancellation of a booking incurs the loss of all monies paid unless Cancellation Protection (as outlined above) is purchased at the time of reservation.
Payment options for WMHire Ltd at reservation stage:
WMHire Ltd accepts Visa and MasterCard.
Please Note: A 1.9% credit card fee will be applied to your booking when processing your payment.
In addition, please note that if any refunds are made to your credit card, a 1.9% credit card fee will also apply.
To avoid credit card fees, you may also pay by bank transfer. You are liable for all
bank transfer fees and are required to advise WMHire in advance of any payment sent
via bank transfer. WMHire Ltd cannot guarantee nor secure availability without a copy of
the bank transfer statement sent by fax or e-mail.
A booking can only be confirmed upon full payment receipt in our bank account.
Please note you will still need to place your credit card details on the form in
order for it to submit; there will be no charges made to your card. You should also
note in the comment field that you wish to pay via Bank Transfer. We will supply
the required Bank Details that you will need.
IMPORTANT – Bookings must be made at least 7 DAYS in advance if you wish to pay via Bank Transfer.
IMPORTANT:
When you pick up your vehicle you must be in possession of (and present to the supplier) a major credit card held in the name of a person who will drive the vehicle. This credit card must have sufficient funds to cover the required deposit amount. Suppliers will not accept the credit card of a third party who will not be present at the time of the rental. Unfortunately most of our suppliers will not accept cash as a method of payment.
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General Terms and Conditions of Hire for this Company:
1. Content of the contract
The sole subject of the contract is the hiring out of a vehicle. The Hirer must organise the use of the rented vehicle on his/her own responsibility. The Rental Firm does not owe any travel services and in particular any travel service package. The rental contract is limited to the period agreed.
2. Minimum age, driving license, authorised drivers
2.1 The person renting and driving the vehicle must be at least 21 years old. For vehicles above 3.5 tons, the minimum age is 25 years. The Hirer as well as any other drivers must have been in possession of a respective driving licence for at least one year – for vehicles above 3.5 tons for at least 3 years – as required for driving the vehicle rented and valid within the country. It is expressly pointed out that some of the Rental Firm’s vehicles have a total weight of more than 3.5 tons and that driving these vehicles requires an appropriate driving licence. To be on the safe side, those in possession of a Class B driving licence must consult the Rental Firm about the technically total permissible weight of the vehicle rented.
2.2 Before the vehicle is handed over, the Hirer and all other drivers must present their respective driving licence and a valid identity card/passport. Please note that the Rental Firm or official authorities of the country may demand the presentation of an international driving licence (e.g. non-EU citizens).
If a delay in taking over occurs due to a failure to present said documents, such delay shall be at the expense of the Hirer. If a respective driving licence cannot be presented upon renting, the vehicle shall be regarded as not collected. In such case, there shall apply the respective terms of cancellation.
2.3 The vehicle may only be driven by the Hirer himself/herself and the persons named at the time of renting.
2.4 The Hirer is obliged to record the names and addresses of all drivers to whom he entrusts the vehicle, even temporarily, and give this information to the Rental Firm. The Hirer is responsible for the acting of the driver in the same manner as for his/her own acting.
3. Rental charge, insurance
3.1 The rental charge is composed of the basic rental charge and a single lumpsum service fee to be paid for each hire. The amount of the basic rental charge as well as of the service fee can be found in the price lists in force at the time the contract is concluded.
3.2 The basic rental charge includes, apart from the permission to use the rented vehicle: partial comprehensive motor insurance cover (German: Teilkasko) subject to a maximum deductible of € 500.00 and fully comprehensive motor insurance cover (German: Vollkasko) subject to a maximum deductible of € 1,500.00 per case of damage, motor third-party liability insurance
with an amount of cover of € 50 million for damage to property as well as € 8 million for bodily injury, roadside assistance cover, as well as any maintenance repair required during the hire period, unless it is attributable to improper use. Fuel costs and operating costs are to be borne by the Hirer.
3.3 The basic rental charge is calculated as a daily charge per broken 24-hour period.
3.4 Rental charges always apply from collection at the Rental Station until return to the Rental Station. One-way rental charges are not possible.
4. Booking, cancellation and change in booking
4.1 Unless otherwise agreed by the parties, the rental contract refers to the vehicle group chosen, not to a specific vehicle type or a specific layout. This does also apply when a concrete vehicle type is indicated as an example in the description of the respective vehicle group. The Rental Firm reserves the right to change the Hirer‘s booking to an equivalent or superior vehicle.
4.2 The Hirer may receive an offer with guaranteed 24 hour availability – please contact us for this.
4.3 If the Hirer requires cancellation of the contract, the following cancellation fees are to be paid to the Rental Firm: until 81 days before the start of the trip, 30 % of the rental price; between the 80th and the 41st day before the start of the trip, 50 % of the rental price; on or after the 40th day before
the start of the trip, 85 % of the rental price; on the day of hire or in case of no-collection of the vehicle: 100 % of the rental price.
4.4 Until 40 days before the originally agreed start of hire at the latest, the Hirer may choose a single time a vehicle from another vehicle group, as far as the Rental Firm disposes of respective free capacities and provided this does not reduce the total rental charge. In such case, a handling fee in an amount of € 75.00 per rebooking will be charged. A later change in the booking is not possible. However, the Hirer may cancel the booking and make a new booking. There is no legal right to a change in the booking or in the data.
5. Terms of payment
After completion of the booking, the complete rental charge must have been received by the Rental Firm, free of charge for the recipient, not later than 60 days before the start of the hire. In case of short-notice bookings (less than 60 days before hire start), the rental charge is immediately due
for payment upon completion of the booking process.
6. Security deposit
6.1 The Hirer shall pay to the Rental Firm a security deposit in an amount of € 1,500.00. The security deposit must be provided by means of Master- or Visa Card not later than upon collection of the vehicle. A payment of the security deposit by Prepaid Credit Cards or in cash is not possible.
6.2 After return of the vehicle, the Rental Firm will settle the security deposit, taking claims under the rental contract into account, and will reimburse the remaining amount.
6.3 The object of hire will only the handed over when, apart from a rental charge to be paid in advance, the agreed security deposit has been paid. The obligation to pay the agreed rental charge remains unaffected.
7. Collection, return
7.1 The rented vehicle is handed over to the Hirer in a condition according to contract. On both, collection and return, the condition of the vehicle is recorded by the parties and confirmed on the record by signature. The vehicle handing-over record forms part of the contract.
7.2 The Hirer is under an obligation to take part in a detailed introduction to the vehicle by the Rental Firm’s staff before starting the trip. The Rental Firm is entitled to refuse to hand the vehicle over until the introduction to the vehicle has taken place. Any delay in the handing-over that the Hirer is responsible for shall be at his/her expense.
7.3 If there is no vehicle from the booked vehicle group available or if the individually booked vehicle cannot be provided by the Rental Firm, the Rental Firm reserves the right to make available a comparable or larger vehicle in terms of size and equipment. In such case, the Hirer will not incur any additional rental costs. In case a smaller vehicle should be offered and accepted by the Hirer, the price difference between both vehicles shall be reimbursed.
7.4 Vehicles generally can be collected from Monday to Friday between 2 pm and 5 pm and returned from Monday to Friday between 9 am and 11 am. The times stated in the rental contract are regarded as agreed. On Saturdays, vehicles can be collected and returned subject to prior arrangement and against an additional fee – included in our quotations. On Sundays and public holidays, collection and return are not possible. The day of collection and the day of return are counted together as one day, as long as a total of 24 hours is not exceeded.
7.5 The Hirer is obliged to return the vehicle in a condition according to contract at the agreed place upon expiry of the agreed hire period and to complete the return procedure together with a member of the station staff. Before it is returned, the interior of the vehicle must have been perfectly cleaned by the Hirer. If this should not be the case, the Hirer shall bear the cleaning costs incurred. In case the Rental Firm must also clean the toilet, whether in part or completely, the Hirer must bear cleaning costs in a lumpsum amount of € 180.00. The return of the vehicle is confirmed by signature on the return record.
7.6 When the vehicle is returned after the time agreed in writing, the Rental Firm will charge the price according to the current price list per broken hour (however, not more than the total daily charge for each day of delay). Any costs caused by any claims asserted by a subsequent hirer or another person against the Rental Firm due to a late return of the vehicle that the Hirer is responsible for shall be borne by the Hirer. In case of a late return, the Rental Firm rejects a continuation of the rental relationship.
7.7 There will be no reimbursement in cases of late collection or early return of the vehicle. If the Rental Firm manages to hire out the vehicle otherwise, the rental charge received from such hire shall be set off against the rental charge, subject to a lump-sum service fee according to the current price list.
7.8 The vehicles are handed over with a full fuel tank and must be returned with a full fuel tank. Otherwise, there will be charged, apart from the fuel costs, a lump-sum filling service fee in a gross amount of € 20.00 plus a gross amount of € 0.50 per litre.
8. Ban on smoking / travelling with pets
All vehicles are non-smoking vehicles; smoking is not allowed in the entire vehicle. Travelling with pets is only allowed subject to the express consent of the Rental Firm. Please contact us prior to making a booking. Any cleaning costs caused by non-compliance must be borne by the Hirer. Any costs caused by ventilation or by an elimination of a contamination with smoke, including lost profit resulting from a temporary non-availability of the vehicle for hire owing to these circumstances shall also be borne by the Hirer.
9. Notification of defects
9.1 The Hirer must immediately communicate to the Rental Station any defects in the rental vehicle or its equipment he/she has detected after the start of hire.
9.2 Any claims for services of the Rental Firm not provided according to contract must be filed by the Hirer with the Rental Firm in writing within a period of one month after the stipulated return of the vehicle. After expiry of this period, claims may only be asserted when the failure to observe the period was without fault.
10. What to do in the event of an accident
10.1 In the event of an accident, fire, theft, damage caused by game, or any other damage, the Hirer must immediately inform and involve the police. Any claims of the opposite party must not be recognised.
10.2 The Hirer is under the obligation to notify the event to the Rental Firm immediately in advance.
10.3 Even in the case of very slight damage, the Hirer must prepare a detailed written report for the Rental Firm, including a sketch. If – for whatever reason – the Hirer fails to draw up such report and if, for this reason, the insurance company refuses to pay the damage, the Hirer shall be obliged to
pay compensation for the damage. For preparing the report, the form provided with the vehicle documents shall be used and completely filled in. It must in particular include the names and addresses of the persons involved and any witnesses, together with the registration numbers of the vehicles involved. The accident report must be handed over in the original, fully completed and signed, to the Rental Firm upon return of the vehicle at the latest
11. Repairs, replacement vehicle
11.1 Repairs which become necessary in order to ensure the operating and roadworthy condition of the vehicle may be ordered by the Hirer up to € 150.00 without consultation, any major repairs may only be ordered after obtaining the consent of the Rental Firm.
11.2 Any costs of repair disbursed will be refunded by the Rental Firm against submission of the respective original invoices and of the parts replaced, provided the Hirer is not liable for the damage (cf. Section 14 below). This does not apply to tyre damage.
11.3 When the Hirer detects a defect in the vehicle and has a repair actually required not carried out, the Hirer nevertheless must immediately notify the defect to the Rental Firm and grant a reasonable period for repair. Any circumstances specific to a particular country (e.g. infrastructure) which delay the repair shall not be to the disadvantage to the Rental Firm.
11.4 If the motorhome is destroyed without any fault on the part of the Hirer or if it is foreseeable that its use will be prevented or deprived for an unreasonably long period of time, the Rental Firm shall be entitled to provide the Hirer with an equivalent replacement vehicle within a reasonable period.
If the Rental Firm makes an equivalent replacement vehicle available, termination by the Hirer pursuant to § 543 Subsec. II No. 1 German Civil Code (BGB) is excluded. If in such a case the Rental Firm offers a motorhome from a lower price group and this is accepted by the Hirer, the Rental Firm shall reimburse to the Hirer the price difference to the price already paid in advance by the Hirer 11.5 If the motorhome is destroyed due to the Hirer’s fault or if it is foreseeable that its use will be prevented or deprived for an unreasonably long period due a fault of the Hirer, the Rental Firm may refuse the provision of a replacement vehicle. In such a case, termination of the contract by the Hirer pursuant to § 543 Subsec. II No.1 BGB is excluded. If, however, the rental firm agrees to make a replacement vehicle available at the Hirer‘s request, it can charge the Hirer with the transfer costs incurred.
12. Prohibited use, duty to take due care
12.1 The Hirer is only allowed to use the vehicle in the usual manner. This does not include in particular the participation in motor sport events and vehicle tests, the transport of highly flammable, poisonous or otherwise dangerous substances, driving on non-secured terrain, the commission of customs or other criminal offences, even if these are only punishable under the laws applicable at the place of commission. The Hirer is prohibited from subletting the vehicle.
12.2 The vehicle must be treated carefully and appropriately and must always be properly locked. The loaded items must be properly secured. The regulations and technical rules applicable to the use must be complied with and the maintenance periods must be observed. Its operating conditions, in particular oil and water levels as well as tyre pressure, must be monitored. The
Hirer undertakes to check regularly whether the vehicle is in a roadworthy condition.
13. Trips abroad
13.1 Trips abroad within Europe are possible. Trips to countries outside Europe are subject to the prior approval of the Rental Firm. Trips to areas affected by war or crisis are prohibited. The Hirer/driver must independently inform himself/ herself about the traffic regulations and laws of the countries visited during the hire period as well as of any transit countries and must comply
with the respective applicable traffic regulations.
14. Liability, partial/fully comprehensive motor insurance cover
14.1 In cases of damage to the vehicle, loss of the vehicle and breach of the rental contract, the Hirer is generally liable according to the general rules of liability.
14.2 The parties to the contract have agreed on indemnity against liability to the extent of cover of a partial comprehensive motor insurance cover subject to a deductible of € 500.00 (German: Teilkasko) and a fully comprehensive motor insurance cover subject to a deductible of € 1,500.00 (German: Vollkasko) The indemnity against liability shall not apply if the Hirer or his/her
vicarious agents have caused the loss/damage wilfully or by gross negligence.
The Hirer will also be liable for damage/loss when
a) he/she, contrary to the Hirer‘s obligation under Section 10 above, does not hand the damage report over to the Rental Firm in due time or hands it over incompletely or with false statements;
b) he/she or his/her vicarious agents committed hit-and-run driving, refrained from involving the police in an accident or gave false information on the course of events of the accident, as far as that has affected the legitimate interests of the Rental Firm in the establishment of the damage and the
breach of duty is neither based on intent nor on gross negligence.
14.3 The indemnity against liability does not refer to the agreed deductible. It only applies to the hire period.
14.4 The indemnity against liability does in particular not cover any braking, operating and mere breakage damage as well as any damage attributable to a slipping of the load or caused by wrong operation (also damage to furniture).
14.5 These provisions apply to the Hirer as well as also to the authorised user. The contractual indemnity against liability does not apply to a non-authorised user.
14.6 The Hirer is liable without limitation for all violations of traffic and administrative regulations and other legal regulations as well as for all nuisance caused by him/her or by a third party to whom the Hirer leaves the vehicle. The Hirer shall indemnify the Rental Firm against all fines and administrative fines, charges and other costs imposed by the authorities upon the Rental Firm in connection with such infringements. When using roads subject to toll, the Hirer must see to it that the respective tolls incurred are paid completely and in due time. The Hirer shall indemnify the Rental Firm against all tolls caused by him/her or any third parties to whom the Hirer leaves the vehicle.
14.7 Several Hirers are liable as joint and several debtors.
15. Termination
The Rental Firm shall be entitled to terminate the rental contract for good cause without observing a notice period, in particular when the Hirer subjects the vehicle to a use in breach of contract. leaves the vehicle to non-authorised persons, causes not inconsiderable damage to the vehicle, or when the Hirer continues to breach his/her other obligations resulting from the contractual relationship in spite of a warning given by the Rental Firm.
16. Storage and passing on of personal data
16.1 The Hirer consents to it that the Rental Firm will process his/her personal data for purposes of contract conclusion, handling or termination and use them exclusively within the framework of the rent-easy partners. Such data will only passed on to other third parties to the extent it is necessary for the performance of the contract, e.g. to the credit card company of the Hirer for the purpose of settlement, to the operator of the toll system as well as to the respective authority for the purpose of direct imposition of charges, costs, toll fees or fines and administrative fines.
16.2 Moreover, the Rental Firm may pass such data on via the central warning ring to third parties with a justified interest if the statements made in the rental are incorrect in essential points or the rented vehicle is not returned within 24 hours of the expiry of the hire period – also extended, if applicable – or if rental claims must be asserted in court collection proceedings or cheques presented by the Hirer are not honoured or bills are protested.
Furthermore, the data can be passed on to all authorities responsible for the prosecution of administrative offences and criminal offences in the event the Hirer actually behaved dishonestly or there are sufficient indications of such behaviour. This is done, for example, in cases of false information for the rental, presentation of forged personal documents or such documents
reported as having been lost, failure to return the vehicle, failure to notify a technical defect, road traffic offences or the like. Any legal obligations to pass on data remain unaffected by the provision.
17. Other provisions
All agreements must be made in writing. This applies also to a removal of this clause.
The Hirer may only set off claims of the Rental Firm against counterclaims of the Hirer when such counterclaims are undisputed or have become res judicata. A right of retention can only be asserted to the extent it is based on claims from this contract.
18. Choice of law, place of jurisdiction, severability clause
18.1 This contract is exclusively governed by the substantive law of the Federal Republic of Germany.
18.2 For all disputes arising out of or about this contract, the agreed place of jurisdiction shall be the seat of the Rental Firm as far as the Hirer does not have a general place of jurisdiction within the country or transfers, after conclusion of the contract, his/her place of residence or usual abode to a place abroad or when his/her place of residence or usual abode is not known at the time action is brought, or when the Hirer is a registered merchant or a person defined as equivalent by § 38 Subsec. 1 Code of Civil Procedure (ZPO).
18.3 If any provision of these Terms and Conditions should be or become ineffective or impracticable or if the contract should involve any gaps, that shall not affect the remaining contents of the contract. In such case, the parties shall be obliged to agree to a new provision that economically comes as close as possible in a legally admissible way to the ineffective or impracticable or incomplete provision.
All extras are available to reserve during the rental process.
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Disclaimer
“While WMHire makes every possible effort to ensure the information presented on this website is accurate, we can not be held responsible for information that is out of date or inaccurate. We accept no liability for any errors presented on this website or within the booking engine.”
Please note that when you pick up your motorhome, you will sign a contract with the rental supplier. In the case of accidents and/or disputes, you should contact the depot. We will endeavour to facilitate communications, but your contract is with the supplier.
Due to circumstances beyond the control of the rental depots, it may be necessary to substitute motorhome models. The depot will endeavour to give you the same type of motorhome.
Governing Law
Any and all disputes in respect of the reservation process shall be governed by and construed in accordance with the laws of the Republic of Ireland.
For full and detailed terms and conditions, please read your motorhome rental contract on collection of the vehicle. The contract you sign on arrival is binding.
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