Terms&Conditions – Motorhome Hire Croatia 2017

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Please note that if this document is translated to another language, the meaning many not be clear.

When you accept the Terms and Conditions at the booking stage, be advised that you are accepting the English Language text.

Terms & Conditions for Quote



Please note that if this document is translated to another language, the meaning many not be clear.

When you accept the Terms and Conditions at the booking stage, be advised that you are accepting the English Language text.

Terms & Conditions for Quote


Payment information at the reservation stage:

All payments are due on the due date indicated in the reservation process.

The deposit is due at the time of booking with a minimum amount. The full payment is due 52 days before rental.

For bookings made less than 52 days prior to departure or paid by bank transfer, full payment must be received at the time of booking.

The payment must be made before pick-up in all rentals.

Every and each alteration to a booking after it is confirmed will incur a Euro 75 fee and will be charged to your credit card.

Cancellation policy:

No refunds can be given for rentals ended early, late collections, no shows or cancellations made after the rental start date, even if cancellation protection (see explanation below) is taken out. We strongly advise you take out your own travel insurance to cover against this eventuality.

All cancellations must be made in writing, by fax or email. The date of cancellation is taken as the date that the cancellation request is received (working days only). Cancellation of a booking incurs the loss of all monies paid unless Cancellation Protection is purchased at the time of reservation.

Cancellation Protection (CP)

Cancellation Protection can be purchased in order to reduce the loss associated in the unfortunate event that you must cancel a booking. This is a given percentage of the total cost and can be purchased on the last page in the booking process.

When you purchase Cancellation Protection you are only liable to forfeit a given percentage of a given amount, both determined by the supplier terms and conditions.

In case of cancellation or shortening confirmed reservations, charges are as follows:

55 days or more to departure 30% of the deposit paid.
54 days to 40 days prior to departure 60% of the total price.
39 days to 25 days prior to departure 80 % of the total price
24 days to 1 day prior to departure 100 %
Departure day or no-show 100 %

All cancellations requests MUST be advised in writing to EUBookings Ltd (address below) and it is the date of receipt of the request which determines the number of days before a booking pick up date.

Note: Cancellation of a booking incurs the loss of all monies paid unless Cancellation Protection (as outlined above) is purchased at the time of reservation.

Payment options for EUBookings Ltd at reservation stage:

EUBookings Ltd accepts Visa and Master Card.

You may also pay by bank transfer. This payment option requires full payment upon availability. The client is liable for all bank transfer fees and is required to advise EUBookings in advance of any payment sent via bank transfer. EUBookings cannot guarantee nor secure availability without a copy of the bank transfer statement sent by fax or e-mail. A booking can only be confirmed upon full payment receipt in our bank account.

Please Note: A 1.9% credit card fee will be applied to your booking when processing your payment on the credit card. In addition, please note that if any refunds are made to your credit card, a 1.9% credit card fee will also apply.


For the security deposit payable by Credit Card on collection of the vehicle, the credit card must be held in the name of a person who will take part to the rental and have sufficient funds to cover the required deposit amount. The supplier will not accept the credit card of a third party who is not present at the time of the rental.


Summary of the General Terms and Conditions of the Hire Company:

Integral part of the rental agreement

General provisions
The vehicle can be rented by legal or natural persons. The driver must be at least 25 years old and must have a valid category B driving licence and at least 5 years driving experience. Only individuals listed on the rental agreement are authorised to drive the vehicle.

The beginning of the rental starts with the signing of the agreement by the two parties and the payment of the total rental fee and damage deposit.

By signing the rental agreement both parties confirm that the vehicle is delivered fully functional and clean, with all the necessary equipment and documents, and the Client/Renter confirms that he is aware of how the vehicle works. The list of equipment as well as any identified minor flaws is listed in the technical part of the agreement.

The rental finishes with the signing of the handover documents, the payment of any identified further charges or the refund of the damage deposit, respectively if there are no impediments for this according to the rental terms (contraventions of the road traffic law, damage in or on the vehicle, delays, reckless usage).

The fees INCLUDE:24/7 phone support, mandatory motor vehicle liability insurance, Casco insurance (with a mandatory participation in covering the damage by the Client/Renter to the extent of the Damage Deposit) and travelers insurance, toilet chemicals, gas (1 bottle), full tank of fresh water, empty tank for waste water and clean toilet cassette, air conditioning in the cabin, radio, water hose, cable for electricity, adapter for electricity, levelers for the vehicle. The number of kilometers is limited to 250km per day. Any excess is charged at 2 HRK/km ( 0,26€/km)

The rental fees DO NOT INCLUDE:
Fuel, highway tolls, bed linen, towels, dishes, outdoor table and chairs, GPS navigation, child car seats, inverters and bicycles, transfers from the airport to the depot and back. Casco insurance does not cover damage up to the extent of the Damage Deposit as well as damages to the tyres, wheels, crankcase, clutch and undercarriage of vehicles. Damages to the tyres shall be covered exclusively by the Client/Renter if the Client/Renter did
not pay the additional insurance for the tyres.

When picking up the vehicle the Client/Renter pays the amount of 11500 HRK (1.500,00 EURO), however, if due to particular circumstances of that particular rental, the Owner assesses that the Damage Deposit needs to be higher, the Damage Deposit can amount up to 26500 HRK (3500 EUR),. For a rental period longer than 22 days, the Damage Deposit is 2500 EUR and for rentals longer than 32 days, the Damage Deposit is 3500 EUR.

Deposit payment to supplier is a guarantee that the Client/Renter shall return the vehicle in the same condition as received and functional. The Damage Deposit covers loss of Casco insurance bonus in the event of accident caused by the Client/Renter. The Damage Deposit can be paid by bank transfer or by credit card. Cash payments are not accepted.

In the event of any kind of outside damage to the vehicle (to the body of the vehicle and chassis), due to faulty handling by the Client/Renter or to the action of an unknown offender, the damage deposit shall not be refunded until the vehicle is not repaired, or until the insurance company does not issue a document stating the amount lost by the Lessor/Owner on account of loss of bonus until the return to the old bonus, as well as the fact that the insurance company did not receive any further claims from third persons regarding payment of damages that the Client/Renter caused.

Pick up and return of the vehicle
The Lessor/Owner rents the motor home in a clean and fully functional state, with fuel tank full, fresh water tank full, a full bottle of gas (1), toilet chemicals and empty waste water tank and clean toilet cassette.

The Client/Renter shall return the motor home to the Lessor/Owner in a fully functional state and on time.

The Client/Renter is not obliged to wash the outside of the motor home, however, if the Client/Renter returns the vehicle in such a state that it is very dusty and dirty, the Lessor/Owner will take notice of this state, inspect the vehicle and submit the final report about the state of the vehicle to the Client/Renter after the wash. In case new damages (scratches) will be discovered, these shall be documented and presented to the Client/Renter and in this case the Client/Renter does not have the right to complain
about the determined state of the vehicle. The interior of the vehicle upon return must be clean, which particularly refers to the cooker, refrigerator, WC and the bed and seat covers.

If the interior is not clean, the Lessor/Owner will charge the Client/Renter 500-1000 HRK (65-130 EURO), according to the degree of the uncleanliness. The Client/Renter shall return the vehicle with the toilet cassette clean. If the toilet cassette is not cleaned, the Client/Renter shall pay for cleaning services an amount of 760 HRK(100 EURO). If the Client/Renter ordered crockery and cutlery, it is obligatory that it is returned neat, clean and washed. If it is not clean, the Lessor/Owner will charge 385 HRK(50 EURO) for washing.

The Client/Renter is responsible and shall bear all damage of the vehicle and equipment that is not covered by the insurance.

The vehicle is also considered damaged if the Client/Renter returns it with traces of abrasion (caused by trees, branches) and if the vehicle needs polishing. In case of damage on or in the vehicle caused by the Client/Renter, the Lessor/Owner reserves the right to keep the entire amount of the damage deposit until the full repair of the vehicle and, if the damage is less than the amount of the damage deposit, the rest of the amount will be returned according to the final calculation. The timeframe for the calculation depends on how fast the needed parts are available and delivered as well as on the period needed by the appropriate repair shop to finish the final repair. If the damages are such that it is obvious that our vehicle was not in contact with the vehicle or the objects of third persons, then the deadline for the repair and the calculation cannot be longer than 90 days. The Lessor/Owner will present to the Client/Renter after the repair of the vehicle an invoice which shall include the handling charges during the period of the repair (delivery and acquisition cost of parts, as well as potential cost of transport to the repair workshop and back). The cost of one hour of labour is 600HRK(80 EURO) plus the consumables. The Lessor/Owner reserved the right, when the final calculation of the damage is done, to add to the total amount of damage 2300 HRK (300 EUR) on the account of the diminished value of the vehicle due to the caused damage. This particularly refers to the damages to the body and the chassis of the vehicle when it is needed to paint the vehicle or when by polishing it is not possible to remove all the damages and painting does not make sense.

If fuel is missing, there will be a charge of 2.5 EUR per liter.


Both parties must observe the agreed pick-up and drop off times. Delays are not tolerated, each started hour will be charged at a rate of 265 HRK (35 EURO).

If the Client/Renter ordered the motorhome to be delivered outside the Depot in Zagreb to different town or abroad, and if the Client/Renter does not show up at the agreed pick -up time, the Lessor/Owner will do the following:

  • if the Client/Renter informed the Lessor/Owner before the pick-up time that he would be late, the Lessor/Owner will charge each hour of waiting with 20 EUR for a maximum of 24 hours.
  • if the Client/Renter did not inform about the delay, the Lessor/Owner will wait for 3 hours after the agreed pick-up time (hour), The fee for each hour of waiting is 20 EUR. If after this time the Client/Renter does not contact supplier or does not show up, the Lessor/Owner will leave the agreed pick-up place and return the motorhome to Zagreb depot. The Client/Renter can pick-up the vehicle at the depot up to 24 hours after agreed time. When the 24-hour period is over, if the Client/Renter still did not contact supplier or did not come to pick-up the vehicle, supplier will consider that the Client/Renter no longer wishes to rent the motorhome and the reservation is cancelled. The Cklient/Renter is not entitled to a refund of the paid amount.

If the Client/Renter demands that he returns the vehicle at night, the Damage Deposit will not be refunded until the vehicle is inspected and taken over at the day light and in that case the Client/Renter waives his right to any kind of complaint regarding the determined state of the vehicle. The fee for returning the vehicle at night shall be determined for each case in part.

The permission to extend the rental period must be requested by the Client/Renter at least 48 hours prior to the time agreed for returning the vehicle. The permission is asked and given by text message, Viber, WhatsApp or e-mail. If the Client/Renter does not return the vehicle at the agreed time and does not contact the Lessor/Owner, 2 hours after the time when the return was agreed the Lessor/Owner will consider that the Client/Renter concealed the vehicle and will take appropriate action according to the provisions of Criminal Law, namely of the law enforcement procedures (temporary measures).

The liability of the Lessor/Owner
The Lessor/Owner has the right to deliver to the Client/Renter a different, appropriate vehicle even if that vehicle was not the one originally booked. The Lessor/Owner in such a case is obliged to deliver a vehicle in which the requested number of people can travel and sleep. Should the rental of the replacement vehicle have a higher fee, the Client/Renter is not obliged to pay the additional amount, and if the price for the rental of the replacement vehicle is lower than the agreed one, the Lessor/Owner is obliged to refund the Client/Renter the appropriate amount . In the event of force majeure, if the vehicle is not functional or usable, another period can be agreed upon or the entire paid fee shall be returned if the Client/Renter wishes so. The Lessor/Owner does not have any other responsibility regarding such a cancellation of the reservation, neither is he obliged to pay any penalties to the Client/Renter. The Lessor/Owner is entitled to check the state of the vehicle at any given moment as well as to take over the vehicle immediately if the Client/Renter breaches any of the provisions of this agreement.

In the event of a breakdown of the vehicle or of any part of the body section, the Lessor/Owner will do
everything possible to eliminate the breakdown within 36 hours but, if the repair is not possible, the
Lessor/Owner shall not be liable for damages that could be suffered by the Client/Renter due to the
breakdowns on/inside the vehicle.

When a breakdown occurs, the Client/Renter is obliged to immediately report it to the Lessor/Owner. The Client/Renter will receive instructions on what to do and how to proceed and will be directed to the first possible repair shop. If the Client/Renter refuses to go to the indicated repair shop, the Lessor/Owner will consider that the Client/Renter did not report the breakdown in the first place and the Client/Renter is not entitled to file a complaint. Errors in the functioning of the radio, air conditioning, refrigerator, cruise control or water heating system are not considered faults for which the Client/Renter can request compensation for the amount of time lost for the repair of these faults or for the diminished comfort.

The Lessor/Owner shall hand out to the Client/Renter a fully functional technically tested vehicle, however the Lessor/Owner cannot guarantee to anyone, nor does he guarantee that the vehicle will function flawlessly during the lease and therefore the Client/Renter renounces the right to file a complaint or demand material claims that could cause a malfunction of the  vehicle. The Lessor/Owner is only required to return to the Client/Renter the amount of unused days in the event that is obvious that the Client/Renter is not responsible for the technical problem.

In case of crash accident caused by the Client/Renter, and if the vehicle is no longer in running order, the Lessor/Owner has no obligation to give to the Client/Renter a replacement vehicle or give a refund for the rental days that were not used. The Lessor/Owner is in no circumstances obliged to refund to the
Client/Renter the cost of accommodation (hotel and so on) as well as any transportation costs (taxi, rent-a-car, train, plane, bus and so on) or any other related costs.

In case of accident caused by a third person and if the vehicle is no longer in a functional state, the
Lessor/Owner will try to find a similar replacement vehicle within 48 hours. If this is not possible, the
Lessor/Owner shall return the amount of money representing the unused days of rental and the damage
deposit but only after receiving the police report stating that the accident was not the fault of the Client/Lessor. The Lessor/Owner will refund the damage deposit minus the handling charges.

If the Client/Renter rents bicycles together with the motor home, the Lessor/Owner does not have to
refund any type of costs related to the repair of the bicycles which might be needed due to the use of the
bicycles by the Client/Renter.Should the Client/Renter return the vehicle earlier than the planned date, no matter the reason, the

Client/Renter is not entitled to a refund for the days that were not used.

The liability of the Client/Renter
The Client/Renter must make sure that every time he/she leaves the vehicle it is locked and that the
documents are with the Client/Renter or in a safe place but are not, UNDER ANY CIRCUMSTANCES, IN THE VEHICLE!! The loss of the vehicle documents will be charged with 3800 HRK (500 EUR).

The Client/Renter is responsible for handling the vehicle with care and maintaining it tidy and he shall
answer materially for breaking the road traffic laws. During the rental period the Client/Renter must
check the fluid level in the engine, pressure in the tyres.

The Client/Renter shall not operate the vehicle under the influence of alcohol, narcotics or sedatives.
It is forbidden to smoke in the vehicle as well as to transport any kind of animals. Any failure to observe
these provisions about smoking and animals shall be fined with 2300 HRK.

The vehicle shall not be subleased, used for illegal activities, crimes, contraventions of customs laws and
other contraventions, to instruct an unlicensed person in the operation of the vehicle, to toll any other
vehicles, in any sport competitions as well as to carry flammable and explosive substances, substances
with strong and offensive odours. By failing to observe these provisions, the Client/Renter waives fully his right to the return of the damage deposit in favour of the Lessor / Owner.

The Client/Renter shall not overload the vehicle, nor shall he make any changes to the vehicle, change
any parts, circuits or devices in/on the vehicle without written consent from the Lessor/Owner. Should the Client/Renter fail to comply with this provision, the Lessor/Owner can ask the Client/Renter to pay the acquisition value of a new vehicle as well as the amount for a 30-day rental period in super high season.

The Client/Renter shall fill the tank with appropriate fuel, EURODIESEL BS or BS Class. In the event that wrong fuel is put in the vehicle or in the event of a breakdown of the motor, chassis or of the body of the vehicle that was caused in any other way by the Client/Renter, the Client/Renter shall bear the entire cost of repairing the damaged vehicle as well as other expenses caused to the Lessor/Owner by damaging the vehicle including loss of future rental of said vehicle according to the valid pricelist but not more than the fee calculated for a 30-day rental.

The Client/Renter shall report IMMEDIATELY to the Lessor/Owner problems of any kind, road accidents, and breakdowns on the road etc. so that the problem is solved together. The Client/Renter shall not leave the broken or damaged vehicle without supervision and unsecured.

If the clutch breaks down during the rental, the Lessor/Owner will not return the damage deposit until the vehicle is repaired and the report from the authorised service provider about the cause of the malfunction is received. If the report shows without a doubt that the clutch breaking down was entirely the fault of the Client/Renter, the Client/Renter is obliged to cover the full cost of the repair. In the event of tyre failure, the Client/Renter shall inform the Lessor/Owner about the event and, upon agreement with the Lessor/Owner, the Client/Renter shall change the tyre (it is necessary to use the same model/type of tyre) while covering the full cost.

In case of road accident, The Client/Renter shall contact the Lessor/Owner, call the police, fill in the
European Motor Accident Report as well as, after returning the vehicle to the Lessor/Owner, submit the
report about the damaging event and the results of an alcohol consumption test. If the Client/Renter does not comply, the entire cost of the damage of the rented vehicle shall be charged to the Client/Renter even if the Client/Renter is not responsible for the occurred damaging event. The Lessor/Owner will keep the entire Damage Deposit until liability of the event is established which may last even up to 8 months. Only after that period, if it is established that the Client/Renter is not liable for the provoked damage, will the Lessor/Owner return the rest of the damage deposit minus the handling costs.

If the Client/Renter is responsible for the event that caused the damage, the Lessor/Renter will keep the
entire damage deposit. During the lease, every new damage on the vehicle or in the vehicle shall be reported immediately and inevitably by the Client/Renter to the Lessor/Owner (email, Viber, WhatsApp) so that the Lessor/Owner has the opportunity to prepare the new parts and repairing work as soon as possible.

Should the Client/Renter return the vehicle with damages that were not reported to the Lessor/Owner, the Lessor /Owner is entitled to charge the Client / Renter for the costs of urgent acquisition of needed parts in the amount of 1900 HRK (250 EURO).

The Client/Renter is obliged to report all new damages upon return of the vehicle. If he fails to do so, and the Lessor/Owner discovers that there is new, unreported damage, this will be considered and attempt at camouflage and fraud from the part of the Client/Renter. In this case the Lessor/Owner has the right to charge the Client/Renter the double amount needed to repair the vehicle.

In the event of theft of vehicle the Client/Renter shall inform the Lessor/Owner immediately, report the
theft to the police and hand over to the police the documents and the keys of the vehicle. If this is not
done and should insurance refuse to pay for the damage on this account, the Client/Renter upon request
from the Lessor/Owner shall pay for the entire value of a new vehicle according to the price of the
authorised dealer for that type of vehicle and he/she shall cover loss of future rentals due to the absence
of the said vehicle which is the fee calculated for a 90-day rental in super high season. Should the police
conclude that the vehicle is not stolen and is in fact concealed and a scam is in place, and the insurance
refuse to pay damages, the Client/Renter shall pay to the Lessor/Owner the value of a new vehicle
corresponding to the disappeared one plus 100% on the account of lost profit, expenses and problems
caused by this.

By signing this agreement, the Client/Renter commits to covering to the Lessor/Owner all costs and
paying for whatever direct and indirect damage occurred as a result of irresponsible and reckless
handling of the vehicle that the Client/Renter rented that the insurance does not or refuses to cover.
By signing below the Client/Renter confirms that he/she is aware of all the provisions of the rental. All
fees include VAT in the amount of 25%.

The agreement is concluded in two originals, one for each party.
All conflicts that cannot be amicably solved between the Lessor/Owner and the Client/Renter will be
referred to the competent authority which is the Court in Zagreb.



Please note that when you pick up your motorhome, you will sign a contract with the rental supplier. In the case of accidents and/or disputes, you should contact the supplier directly. We will endeavour to facilitate communications, but your contract is with the supplier.

Due to circumstances beyond the control of the rental depots, it may be necessary to substitute motorhome models. The depot will endeavour to give you the same type of motorhome.

For full and detailed terms and conditions, please read your motorhome rental contract on collection of the vehicle. The contract you sign on arrival is binding.

Governing Law

Any and all disputes in respect of the reservation process shall be governed by and construed in accordance with the laws of the Republic of Ireland.

EU Bookings LTD.


“While EU Bookings makes every possible effort to ensure the information presented on this website is accurate, we can not be held responsible for information that is out of date or inaccurate. We accept no liability for any errors presented on this website or within the booking engine.”

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